eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 22, 2024

Thank you for contacting us. Your order has been processed and is now en route to you. Typically, our standard shipping delivers within 2–8 business days, and today marks the fourth business day since your order was placed. We can assure you, your package has already been dispatched. It appears the mail carriers may have missed the initial pick-up scan in transit, in some cases, another scan may not be seen until delivery. A representative has reached out to you for further assistance. Our Customer Care team is available via email, chat, or phone. We're here to help Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 21, 2024

We apologize for any inconvenience or confusion. It appears your order was cancelled as we could not secure a payment authorization using the information provided. A notification was sent to the email address on file regarding this. However, a customer care representative has also reached out to you for further assistance. Our Customer Care team is available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comApr 20, 2024

We sincerely apologize for any frustrations you've experienced. We offer 100% satisfaction guaranteed. We would love to resolve this for you and have reached out to you via email so that we may better assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 18, 2024

We are very sorry to hear that you were not satisfied with the customer service you received regarding your order. We can assure you that customer satisfaction is our top priority. We would love to speak with you about your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 15, 2024

Thank you for your feedback. We can assure you that all of our items are authentic and guaranteed. If there has been a fulfillment error, we are committed to rectifying it promptly. We have attempted to contact you regarding this, as we would love the opportunity to look into this further and resolve this accordingly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2024

Thank you for your feedback. We are very sorry to hear that your order arrived damaged and want to assure you that every product we sell is brand new, authentic, and guaranteed. We only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2024

We are very sorry to hear that the product you ordered was not to your satisfaction, and we sincerely apologize for any inconvenience. Upon looking, it does not appear that we received a previous inquiry from you, and we regret any confusion caused. Please rest assured that every product we sell is brand new, authentic, and guaranteed. We only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. A representative has contacted you regarding this order, and a resolution has been provided to ensure a satisfactory resolution. We proudly offer 100% satisfaction guaranteed for all of our customers. One of our customer care representatives has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 4, 2024

Thank you for your feedback. We strive to provide our customers with the best possible deals and promotions, and we sincerely regret any confusion or inconvenience experienced by the timing of our offers. Our coupon offers may be distributed based on various factors, and we regret any disappointment this has caused. A customer care representative has reached out to further assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.