eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 21, 2024

We are very sorry to hear about this issue. We can assure you that this is not how we intend for orders to arrive. A customer care representative has contacted you regarding your order and has been working diligently to resolve this matter for you, and will be reaching out to you again for further assistance. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 20, 2024

We apologize for any inconvenience or frustration you have experienced thus far. With standard shipping, our goal is to have the products to you within 2-8 business days. According to your tracking information, your order is currently expected to be delivered on the following business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comJun 20, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your purchase. However, we noticed that you accidentally left a 1-star rating, which does not quite match your positive feedback. If you could take a moment to update the rating to reflect your satisfaction, we would greatly appreciate it! Either way, we are grateful for your kind words and look forward to continuing to serve you.

Response from eCosmetics.comJun 12, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Our standard shipping time frame, provided in the Shipping & Delivery section of our website, is an estimated 2-8 business days. Your order has been shipped and is currently in transit. Good news! Your order is expected to arrive on Thursday, June 14. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 4, 2024

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced as a first-time customer. Rest assured that every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. Unfortunately, we are not always informed by the manufacturer when an update is made. However, a representative has contacted you regarding your order. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 3, 2024

We are very sorry to hear that the product you ordered was not to your satisfaction. Please rest assured that every product we sell is authentic, as we only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We proudly offer 100% satisfaction guaranteed for all of our customers. A representative has contacted you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 29, 2024

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 6th business day since your order was placed, and according to your tracking information, your order is expected to be delivered today, April 29, 2024. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comApr 23, 2024

We deeply apologize for the inconvenience you faced with your recent order. While our return process typically takes up to two weeks, we recognize your situation and have already expedited a solution for you. A Customer Care representative has reached out to you directly. We truly regret any inconvenience caused. Should you require additional assistance, our Customer Care Team is available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and Saturday to Sunday, 9 a.m. to 9 p.m. EST.