eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 12, 2024

We are very sorry to hear that the product you received was not to your satisfaction. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. We do not sell fake products in any way. We do offer 100% satisfaction guaranteed, so if you are unhappy with the product you ordered, you are welcome to return your item to us within thirty days for a full refund or store credit. One of our representatives has reached out to you for further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 10, 2024

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. We understand your concern and want to assure you that all orders are placed online; we do not accept orders over the phone. If you notice an unauthorized charge on your card, we strongly recommend contacting your bank immediately to report the issue. Rest assured, we have taken immediate action to report this order as fraudulent to our dedicated team. A representative has already reached out to assist you further. Please feel free to contact us as well. Our customer service team is available Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJul 29, 2024

We are very sorry to hear that the product you ordered was unsatisfactory. Every product we sell is brand new, authentic, and guaranteed. We only source brand-new products made by the original manufacturer from our suppliers or from the manufacturers themselves. Rest assured that we also offer a 100% satisfaction guarantee. A customer care representative has contacted you regarding this. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 21, 2024

We are very sorry to hear about your experience. We work diligently to ensure that all images reflect a product in our inventory in its most recent packaging. We would love the opportunity to look into this further and resolve this issue for you. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 19, 2024

We are very sorry to hear you are unsatisfied with the product you received. A customer care representative has contacted you regarding your order and has been working diligently to resolve this matter for you. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 4, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with switching the shipping address. Providing excellent service is our top priority, and we regret that we fell short of your expectations. Please know that we take your feedback seriously and are committed to improving our processes to prevent such issues in the future. A customer service representative has already reached out to you via email to assist further. Additionally, our Customer Care team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJun 26, 2024

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 3rd business day since your order was placed, and according to your tracking information, your order is expected to be delivered tomorrow, June 27th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comJun 23, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Our standard shipping time frame, provided in the Shipping & Delivery section of our website, is an estimated 2-8 business days. Tomorrow, Monday, June 24th, would have marked the 6th business day since you placed your order. However, as you requested, the order is now canceled. Please rest assured that eCosmetics is a legitimate company that has been in business for several years. We are based in Pompano Beach, Florida, and have multiple facilities throughout the United States. We have been in contact with you about your order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.