eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 422 reviews with 4 stars · Clear filters
Helen L.
I ordered online, received order confirmation, and notice of shipping date. Great communication pattern.
Response from eCosmetics.comNov 29, 2022
Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
David H.
Good customer service. Fair prices.
Response from eCosmetics.comNov 17, 2022
Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Santos V.
First time I order thru e cometics and was a good experience.
Response from eCosmetics.comNov 12, 2022
Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
James F.
Had to call because discount code not in regular area of cart when purchasing. Other that easy to navigate.
Response from eCosmetics.comNov 10, 2022
Thank you for the feedback! The "Coupon Code" box is located in the "Shopping Cart". In this box is where you will apply the desired coupon code. Once the coupon has been successfully applied, the new total should be reflected above the checkout button on the bottom of the page. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Jermaine R.
Good product description and great communication!
Response from eCosmetics.comOct 20, 2022
Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
MCS
my order arrived on time. However, the bottle of shampoo was leaking in the shipping box upon arrival which also meant shampoo was on other items shipped with it. Have no idea how much shampoo leaked into the box. Not a great way to ship.
Response from eCosmetics.comOct 16, 2022
We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Kim
The lotion I received was used. I will be calling and asking for a refund. Revised: I reached out and they were very quick on the reply. I love this lotion so I asked for a replacement, they were very quick in replying that they are sending me a new lotion. Good customer service.
Response from eCosmetics.comOct 16, 2022
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We have attempted to contact you regarding this. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.
John S.
Your variety and stock availability is wonderful. Have been making purchases from your company for a bit over a year and have not run across any major "not available" situations. Additionally, your coupons are very welcome.
Response from eCosmetics.comOct 7, 2022
Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
