eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 11, 2024

Thank you for your feedback, and we sincerely apologize for any frustration experienced thus far. With standard shipping, we typically estimate 2-8 business days, and today marks the 9th business day, which falls outside our timeframe. Although your package is expected to arrive to you by Thursday, September 12th, we understand your concerns about the delay the mail carriers have experienced. A representative has been trying to reach you for further assistance and will follow up again. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 6, 2024

We sincerely apologize for any inconvenience or frustration this may have caused. Unfortunately, we were unable to process your order due to insufficient billing information, and it has been canceled by our system. Per Google policies, due to our company being e-commerce and not involving in-person contact, Google reviews cannot be made for our business at this time. We have included a link to these Google policies below for reference. A member of our customer care team has also reached out to assist you further. Our customer care representatives are available Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST. https://support.google.com/business/answer/3038177?sjid=984028632792887385-NA

Response from eCosmetics.comSep 4, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. I apologize if you did not receive your shipping email as sometimes these emails go to your spam/promotions folder by mistake. According to your tracking information, your order is currently expected to be delivered today, 9/4, which is the 7th business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 4, 2024

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 3rd business day since your order was placed, and according to your tracking information, your order is expected to be delivered on September 6th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 1, 2024

We sincerely apologize for any frustration you have experienced and want to assure you that our goal is to assist you as best as we can. A police report is required when mail carriers confirm accurate delivery to the address provided, as this suggests the package may have been stolen. This step helps us ensure that future orders to this location are secure. We’re committed to making this right, and we kindly ask that you contact us directly with your order number so we can assist you further. Our customer service team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST. Thank you for your understanding.

Response from eCosmetics.comAug 26, 2024

Thank you for your feedback. We apologize for any confusion or inconvenience. Our standard shipping timeframe is an estimated 2-8 business days. Your package was successfully delivered to you on the fifth business day, August 31st. Our customer care representatives have been attempting to contact you regarding this. Please contact us so we can further assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comAug 17, 2024

Thank you for bringing this to our attention. We deeply apologize for any inconvenience or frustration you have experienced. Please contact us with your order number, as we would like to look into this further. Our Customer Care Representatives are always available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 14, 2024

We sincerely apologize for any inconvenience. We are very concerned by your claim. A resolution has been provided and a full refund has been issued. A customer care representative has contacted you to provide further assistance. We look forward to resolving this issue promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.