eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 6, 2024

We are very sorry to hear that the product you received was not to your satisfaction. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. We also stand by our 100% satisfaction guarantee, and if you're unhappy with your order, you can return it within 30 days for a full refund or store credit. For returns made within 31–60 days, we offer a store credit. To help resolve this issue, please contact us directly with your order number so we can investigate further. Our Customer Care Team is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comOct 5, 2024

Thank you for your feedback. We deeply apologize for any inconvenience or frustration you have experienced. We make every effort to ensure the merchandise on our website is in stock. We sincerely apologize that we were unable to fulfill your order. Please contact us with your order number, as we would like to investigate this further. Our Customer Care Representatives are always available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 27, 2024

Thank you for your feedback, and we sincerely apologize for any confusion. We offer free shipping on orders over $49, after discounts and before taxes, within the continental U.S. However, this excludes Alaska and Hawaii, which have a flat rate shipping fee of $9.95 due to factors like distance and transportation. For your convenience, you can find our shipping information outlined in our FAQ. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 23, 2024

Thank you for your feedback. With standard shipping, we aim to deliver your products within 2-8 business days. Your order was attempted for delivery on August 27, 2024, but access to the delivery location was not available, and the carrier left a notice on August 28, 2024. We will contact the shipping carrier for more information. One of our representatives has reached out to you with more details. Our customer service representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 20, 2024

Thank you for your feedback. I apologize for any inconvenience you experienced. Unfortunately, your previous order was cancelled because the billing information provided did not match the details on your credit card. This precautionary measure is in place to protect you against potential fraud and to ensure the security of your transaction. An automated email would have been sent to you notifying you of the cancellation, however it is possible that this went to your spam/promotions folder by mistake. We see that your new order was successfully processed with the correct billing information, and is scheduled to be delivered on Wednesday, 9/25. A customer care representative has reached out to you to provide further details. If there is anything we can assist you with, please give us a call at 1(800)349-8192. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 19, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within an estimated 2-8 business days. Today is the 5th business day, and according to your tracking information, your order is currently still in transit to you. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 11, 2024

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, and we appreciate you bringing this to our attention. Please rest assured that we only offer brand-new, authentic products that meet the highest quality standards. We do not sell fakes, imitations, or knockoff items. We take customer trust and satisfaction very seriously, and we would like the opportunity to investigate this situation further. To resolve this matter, please contact us with your order number so we can assist you promptly. Our customer service team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 11, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Our standard shipping time frame, provided in the Shipping & Delivery section of our website, is an estimated 2-8 business days. This estimated time frame accounts for order processing, shipping and delivery. Upon reviewing your order, it appears it was placed and shipped yesterday. Great news! Your order is expected to arrive on Friday, September 13th. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.