eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 8, 2023

Thank you for your feedback! We are so happy you had a positive experience, as we strive to provide excellent customer service. Please, let us know if there is anything else we can do to better your experience for future orders. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 26, 2023

We are so happy to hear you were able to locate your product! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 24, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved upon that would have made this a 5-star experience? One of our customer care representatives have reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 20, 2023

Thank you for your review. We would love the opportunity to look into this further for you and rectify any issues as necessary. Please contact our Customer Care team with your order number so we may assist you as soon as possible. Our customer care representatives are available via chat, email, and phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 15, 2023

Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 14, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved upon that would have made this a 5-star experience?

Response from eCosmetics.comJan 13, 2023

Thank you for your review! We are glad we were able to provide you with a satisfactory resolution, and hope you enjoy your product. Please let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 4, 2023

Thank you for the feedback! We sincerely apologize for any inconvenience or confusion. With orders shipping to Alaska or Hawaii, we have a flat rate shipping fee of $9.95. This shipping fee is shown after a state has been selected at checkout. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.