eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 6, 2024

Thank you for your feedback. We apologize for any inconvenience. Every product we sell at eCosmetics is 100% brand new, fresh, and authentic. Every product is subject to regular quality control checks and verification of authenticity. We have a 100% satisfaction guarantee, so if you are not fully satisfied with your purchase, we offer returns for a full refund within 30 days, and returns for full store credit within 60 days. Unfortunately, this order has far exceeded our return timeframe of 60 days as the order is 7 months old. After 60 days, we cannot verify the cause of any product damages, defects, or issues, which is why our return policy is in place. One of our representatives has contacted you to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 31, 2024

We understand your frustration and sincerely apologize that your recent purchase did not meet your expectations. At eCosmetics, we are fully committed to providing only authentic, high-quality products, and we take any concerns regarding authenticity very seriously. Please be assured that every item we offer is brand new and guaranteed authentic. We would never compromise on quality, and our team rigorously vets each product to uphold these standards. Your satisfaction is our priority, which is why we offer a 100% satisfaction guarantee. If you're not fully happy with your purchase, you may return it within 30 days for a full refund or within 60 days for store credit. We would love the opportunity to further investigate this. Please reach out to us with your name and order number so that we may better assit you.

Response from eCosmetics.comOct 25, 2024

We truly appreciate your feedback and sincerely apologize for any frustration caused by the delay with your order. Our goal is always to ship orders within our standard timeframes, but unexpected circumstances at our shipping facilities have unfortunately led to some delays. We completely understand how inconvenient this can be, and we’d like to make it right by looking into your order’s specific status. To do so, we kindly ask that you share your order number with us, so we can provide accurate and timely assistance. Our dedicated Customer Care Representatives are here to help you via email, chat, or phone, Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comOct 19, 2024

Thank you for your feedback. We apologize for the difficulty you experienced while placing your order. Please rest assured that our customer care team is always happy to assist you. A representative has already reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 18, 2024

Thank you for your feedback. We apologize that you were unable to apply your coupon code. We would be happy to apply your discount for you and have attempted to contact you via email regarding this. To apply the code on future orders, please apply the code while viewing your cart, before checkout. There is a box labeled "coupon code" shown under the products in your cart. Copy and paste the code and click "apply" and you will immediately see the discount reflected on your order total. Then, proceed to checkout. If you ever need assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 17, 2024

We are very sorry to hear about this issue. I can assure you that every product we sell is brand-new, authentic, and guaranteed. We do not sell imitations, knockoffs, or expired products. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. Upon checking, your order was delivered in May 2024 and it is likely that the temperature changes in transit or how the item was stored may have caused a slight oxidation or has affected the smell or consistency of the product. We can assure you that this is not the way we intend for our items to arrive. One of our representatives has reached out to you as well. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 14, 2024

Thank you for taking the time to share your feedback. I sincerely apologize for any frustration you experienced with your recent purchase. We understand how disappointing it can be to see a product go on sale shortly after buying it. We strive to provide fair pricing based on our costs, and we share any discounts with our customers whenever possible. Your satisfaction is very important to us, and we want to ensure you feel valued. If there's anything more we can do to assist you, please don’t hesitate to reach out via email, chat, or phone at 1(800) 349-8192. We’re here to help and would appreciate the opportunity to resolve any issues. Thank you for your understanding, and we hope to have the chance to restore your confidence in us.

Response from eCosmetics.comOct 9, 2024

Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you, and we apologize for the experience you had. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.