eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 7, 2026

Thank you for sharing your feedback. We sincerely apologize that you are disappointed with your purchase, as we always want to provide the freshest products to our customers. Sunscreens typically have a shelf life of 3 years unopened; however, we would like to investigate this further, and a representative has reached out to you directly via email to further assist. We guarantee your satisfaction 100%, so if for any reason you do not wish to keep the product, you may return it for a full refund using our prepaid shipping label. If you need to reach us, our Customer Care Representatives are always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 7, 2026

Thank you for sharing your feedback. We’re sorry to hear the product and packaging did not meet your expectations. Our team has reached out to you directly and we appreciate you providing photos so we can review this further. At eCosmetics, we stand behind the authenticity of every item we sell. We source brand new products made by the original manufacturer through trusted suppliers, as well as directly from manufacturers when available. After reviewing the details, the serum contains naturally derived antioxidants that can cause the color to vary from yellow beige to golden yellow. These natural variations do not indicate the product is expired or inauthentic. We are continuing to assist you directly and appreciate the opportunity to look into this with you.

Response from eCosmetics.comMar 6, 2026

Thank you so much for sharing your feedback. We’re really sorry to hear about the difficulties you had while placing your order, especially with applying the discount code and choosing your payment method. We completely understand how frustrating that must have felt, and we truly appreciate your patience. Just to clarify, we offer free shipping on all orders over $49. This helps us keep our prices competitive while covering shipping costs. Our Customer Care team is always happy to help, and a representative has reached out to you to provide any further support you may need. We’re available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJan 27, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about the difficulty you experienced while placing your order and the frustration this caused, especially regarding the missed cash-back opportunity. Customer satisfaction is very important to us, and we understand how inconvenient technical issues like verification errors can be. Please know that this is not the experience we aim to provide. Our team has reached out to you directly so we can better understand what happened and offer further assistance. If you still need support, our customer care representatives are available Monday–Friday from 8 a.m. to 9 p.m. EST, and Saturday–Sunday from 9 a.m. to 7 p.m. EST. We appreciate you bringing this to our attention and hope to have the opportunity to assist you further.

Response from eCosmetics.comJan 16, 2026

Thank you for sharing your feedback. We’re glad to hear you liked the case design, but we’re very sorry to learn that the product did not meet your expectations in terms of quality. Your experience is important to us, and we take every comment seriously to improve our products and services. Our Customer Care team is here to assist you, and a representative has already reached out to help resolve this matter. Our team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 3, 2026

Thank you for sharing your feedback. Our standard shipping timeframe is 2–8 business days (excluding weekends and holidays). Your order has already been shipped promptly and is currently in transit. One of our representatives has reached out to you for further assistance on this matter. Our Customer Care team is also available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comDec 26, 2025

We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 5, 2025

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused and understand how frustrating it must be. Our customer care team is here to assist you, and a representative has already reached out to help resolve this matter. If you haven't received an order confirmation or tracking update, please check your spam or junk folder, as emails can sometimes be filtered there. However, we completely understand your concern and appreciate your patience while we look into this. Our team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST.