eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 25, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to experience delays and difficulty receiving a timely response. We’re currently handling a higher-than-usual volume of inquiries and orders, which has resulted in longer response and processing times. We understand this is not the experience you expected and appreciate your patience and understanding as our team works to assist customers as quickly as possible. One of our representatives has reached out to provide further assistance and address your concerns. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comSep 24, 2026

We’re truly sorry for the frustration caused by the missing item and the delay in getting back to you. We’ve been experiencing an unusually high volume of emails and are working diligently to respond to each customer in the order received. We understand how disappointing it is to wait for assistance, especially when an item is missing from your order. We’re glad we were able to review the issue and arrange a replacement for the missing item. We sincerely appreciate your patience and apologize for the inconvenience this experience caused. A Customer Care representative has also reached out to you directly so we can assist you further and work toward a proper resolution. You can always reach our Customer Care team by email or phone as well. We find that contacting us by phone is often the quickest way to receive assistance with any questions or concerns. Our operating hours are Monday through Friday, 8 AM–9 PM EST, and Saturday and Sunday, 9 AM–7 PM EST.

Response from eCosmetics.comSep 23, 2026

Thank you for your feedback. We sincerely apologize for your disappointment and understand your concern regarding the size of the Toppik product you received. We would appreciate the opportunity to look into your order and address your concerns. Please contact our Customer Care team with your order number by email or at (800) 349-8192. Our team is available Monday–Friday, 8:00 AM–9:00 PM EST, and Saturday–Sunday, 9:00 AM–7:00 PM EST. We look forward to assisting you.

Response from eCosmetics.comSep 23, 2026

Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration this may have caused. Our standard shipping timeframe is an estimated 2–8 business days, with business days referring to standard working days. Your order was shipped on the second business day after it was placed and was currently in transit to your address. Please rest assured that our Customer Care team is always here to assist you. A Customer Care representative has already reached out to you to provide further support. For your convenience, our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comSep 23, 2026

We sincerely apologize for any inconvenience and frustration you may have experienced. Due to a significant surge in orders, we have been experiencing shipping delays with some of our most popular products and brands. One of our representatives has reached out to you directly to provide additional details and assist with your order. We appreciate your patience and understanding during this unusually busy period. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 23, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter unexpected changes with your order and communication. We sincerely apologize for any confusion or inconvenience this caused. We would appreciate the opportunity to look into your concerns more closely and help address the situation. A member of our Customer Care team has already reached out to assist you further with your concern, and we hope we can help address this matter. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any additional assistance.

Response from eCosmetics.comSep 24, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay with your order and for the difficulty you experienced when trying to reach us. We understand how frustrating it is to wait more than two weeks for an order to ship and not receive a timely response. We’re currently experiencing a higher-than-usual volume of orders and inquiries, which has resulted in longer processing and response times. We understand this is not the experience you expected. One of our representatives has reached out to provide further assistance and address your concerns. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comSep 23, 2026

We’re truly sorry to hear that you’ve continued to experience difficulty reaching our team, and we understand how frustrating this must be after making multiple attempts to contact us. We would genuinely appreciate the opportunity to look into your concerns and assist you directly. Since we’re unable to locate your order from the information currently available, please accept the “Information Requested” prompt on this review so we can obtain your order details and investigate the matter further. You may also contact our Customer Care team directly with your order number, and we’ll be happy to review the situation and assist with next steps. Our Customer Care team can be reached by email or phone. If you prefer to speak with a representative, our phone lines are available Monday–Friday, 8 AM–9 PM EST, and Saturday–Sunday, 9 AM–7 PM EST. We sincerely hope you’ll give us the opportunity to review what happened and work toward a resolution. Your concerns are important to us, and we want to make sure they receive the attention they deserve.