eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 23, 2023

Thank you for your updated review. We're glad our customer care team has been able to assist you in this matter, and refund you for your returned order. If you ever have any questions or concerns, or would like to let us know if there is anything else we can do to better your experience for future orders, please feel free to contact us. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 18, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved upon that would have made this a 5 star experience? If you ever need assistance, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 17, 2023

Thank you for the 4 stars! We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 6, 2023

We are very sorry to hear that the packaging was not to your liking and we thank you for your feedback. Our standard packing procedure and the way our items are wrapped are to ensure all products make it to our customers safely. I apologize for the inconvenience. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 5, 2023

Thank you for your feedback! We are so happy you had a positive experience, as we strive to provide excellent customer service. Please, let us know if there is anything else we can do to better your experience for future orders. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 5, 2023

Thank you for the feedback! Confirmation details are sent to the email address on file once an order has finished processing. We apologize for any delay in receiving your email. If there is anything else we can do to improve your experience for future orders, please feel free to let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 30, 2023

We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved upon that would have made this a 5-star experience?  Please feel free to contact us with any further questions or concerns. Thank you and have a great day!

Response from eCosmetics.comMar 24, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know! Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.