eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 27, 2024

Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you. We sincerely apologize for the condition in which your package was delivered. We understand how concerning it must be to receive a product in a box that appears to have been tampered with. Please rest assured that at eCosmetics, we take issues like this very seriously. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 23, 2024

Thank you for your feedback! Your satisfaction is our top priority, and we appreciate your understanding and patience. Thank you for sharing your positive experience. We hope to continue providing excellent service to all our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly with questions or concerns so we can quickly assist you.

Response from eCosmetics.comNov 22, 2024

Thank you for sharing your feedback. We are deeply sorry to hear about your experience and would like to address your concerns as quickly as possible. After reviewing our records, we could not locate an order associated with the information provided. We genuinely want to make this right and ensure you receive the assistance you need. Please contact our Customer Care team. Our customer service is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and also from 9 a.m. to 9 p.m. EST on weekends (Saturday and Sunday)

Response from eCosmetics.comNov 17, 2024

Thank you for your feedback. We sincerely apologize for the frustration you experienced. Please rest assured that when an order is marked as completed, it means the item was in stock and successfully fulfilled by our facility before being handed over to the carrier. This means it has shipped from our facility and is no longer in our possession. In some cases, there may be delays in the carrier's tracking updates due to high volumes of packages, which we understand can be concerning. We ask that you please contact us directly with your order number so we can further assist you. Our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 16, 2024

Thank you for your feedback. We sincerely apologize for the damaged product you received and understand your frustration. This is not reflective of our usual standards, and we take your concerns very seriously. It appears we emailed you on November 13, but you may have missed it. We’re here to help and look forward to resolving this for you. A customer care representative has reached out to assist you further. Our team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comNov 12, 2024

Thank you for your feedback. We sincerely apologize for any inconvenience or frustration. Your package was shipped promptly on the first business day. Unfortunately, there was an unforeseen delay with the carrier. Rest assured that we refunded the expedited shipping fee for the order. Please let us know if you need further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 10, 2024

We are very sorry to hear about this issue. We can assure you that this is not how we intend for orders to arrive. We have been looking into this matter diligently. A representative has reached out to you regarding your order; we hope our resolution was satisfactory. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business.

Response from eCosmetics.comNov 9, 2024

Thank you for reaching out to us. It appears the item you purchased is a professional sized product. According to your order details, the product you are describing matches our listing for the product you purchased. Every product we sell is brand new, authentic, and guaranteed. Our 100% Satisfaction Guarantee means just that. If you are not completely satisfied with any product you purchase from us, you can return it within thirty days for a full refund, or for a full store credit within 31-60 days. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.