Sharon
Overall good
Pros: good prices with discount coupon, good packing, good selection, free gift Con: incorrectly stated that I had free shipping in the invoice box. Right below the incorrect statement, there was a $9 shipping charge for the final total. Wasted time having to chat to find out that there is no free shipping to Hawaii even though it says I had earned free shipping in the invoice. Also wasted time trying to earn free shipping with a minimum amount of orders.
Response from eCosmetics.comSep 2, 2023
Thank you for the feedback! We are happy to hear that you received your order promptly. We apologize for any confusion or inconvenience. Our FAQ provides all of our shipping information. The FAQ states that there is a flat rate shipping fee to Hawaii and Alaska, and this is also reflected at checkout once your address details are provided. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


