eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 11, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Our shipping information can be found on our FAQ page under “Shipping. Any order $49.00 and over qualifies for free shipping, however there is flat rate shipping fee for orders shipping to Alaska and Hawaii. We apologize that you did not find all of the products you were looking for. If you would like to request any products, please feel free to contact us and we would be happy to add these to our product request list. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 6, 2023

Thank you for your feedback. Our company goal is to have your order out to you within 2-8 business days. We are constantly striving to improve and provide the best possible service and products for our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 6, 2023

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 19, 2023

Thank you for the feedback! I deeply apologize for any misunderstanding or inconvenience. The bottom of our promotional email includes our exclusions, one of which is that the maximum discount we can provide with our coupon codes is $100. I apologize once more for any inconvenience. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 9, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 1, 2023

Thank you for the feedback. I sincerely apologize for any confusion or inconvenience. Unfortunately, our coupon codes have exclusions and a maximum discount of $100, as stated at the bottom of our promotional emails. For future orders, please feel free to contact our customer care team directly so we can assist you with applying your coupon. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 28, 2023

Thank you for the feedback. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 23, 2023

Thank you for your feedback! We are happy that we were able to assist you as we always strive for excellent customer service. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.