Karen Willhite S.
Fifteen days since my order was placed….edited review
Fifteen days since my order was placed. In today’s world that is too long to wait for notification the product has been sent. Tracking says it is in shipping. That’s the same thing I was told 9 days ago. Who would use this site with that kind of record? After submitting my concern about this order, I was contacted by a company representative acknowledging my concern. The representative apologized for the delay in shipping. She said the order would be expedited to address the delay. I will update again when the order arrives. As promised by company representative, my order was expedited and did arrive. Delays in shipping do occur. I am very happy with the merchandise which I ordered and pleased to see this company listen to customers and act on those concerns. Therefore I would not hesitate to recommend this website as an honest reputable company.
Response from eCosmetics.comNov 29, 2024
Thank you for your feedback. We sincerely apologize for the delay in receiving your order. We understand how important it is for packages to arrive on time, and we strive to meet our estimated shipping timeframe of 2–8 business days. Unfortunately, unforeseen factors such as logistical delays and increased order volume can occasionally affect delivery times. A member of our Customer Care team will be reaching out to you for further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.