eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 8, 2025

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this has caused and understand how frustrating it must be. Our customer care team is here to assist you, and a representative has already reached out to help resolve this matter. If you haven't received an order confirmation or tracking update, please check your spam or junk folder, as emails can sometimes be filtered there. However, we completely understand your concern and appreciate your patience while we look into this. Our team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comFeb 6, 2025

Thank you for your feedback, and we apologize for any frustration caused by the delay with your order. We aim to ship orders within our standard timeframes, but due to unexpected delays with the mail carrier transporting items from some of our separate shipping facilities, some shipments have been affected. To better assist you, we kindly ask that you contact us with your order number so we can thoroughly investigate and resolve the issue. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 26, 2025

Thank you for your feedback, and we sincerely apologize for any frustration caused by the delay with your order. We aim to ship orders within our standard timeframes, but due to unexpected circumstances affecting some of our separate shipping facilities, some shipments have been delayed. Please note that once your order is canceled, the refund may take a few business days to reflect on your card, depending on your card company's processing policy. One of our representatives has already contacted you to assist further and ensure this issue is resolved as quickly as possible. If you have any additional questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 22, 2025

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience caused by the delay with your order. While we strive to ship orders within our standard timeframes, unforeseen circumstances at some of our separate shipping facilities have unfortunately led to delays. We understand how important it is for you to receive your order promptly and we have been in contact with you to further address your concerns. Our Customer Care team is available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on weekends.

Response from eCosmetics.comJan 20, 2025

Thank you for sharing your feedback. We sincerely apologize for the delay in shipping and for any inconvenience it may have caused. Please rest assured that our customer care team is always here to assist you. A customer care representative has reached out to you to provide further assistance. For your convenience, our team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 19, 2025

We are very sorry to hear that the product you received was not to your satisfaction. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. We also stand by our 100% satisfaction guarantee, and if you're unhappy with your order, you can return it within 30 days for a full refund or store credit. For returns made within 31-60 days, we offer a store credit. To help resolve this issue, please contact us directly with your order number so we can investigate further. Our Customer Care Team is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 12, 2025

We are very sorry to hear that you were not satisfied with the customer service you received regarding your order, and we want to assure you that customer satisfaction is our top priority. To assist you further and address your concerns, we ask that you please contact us directly with your order number. This will allow us to look into this thoroughly and make sure that the matter is resolved for you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 4, 2025

Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and appreciate you bringing this matter to our attention. Please rest assured that we only offer brand-new, authentic products that meet the highest quality standards. We do not sell fakes, imitations, or knockoff items. Your trust and satisfaction are incredibly important to us, and we take concerns like this very seriously. We would like the opportunity to investigate this situation further to ensure it is addressed promptly and appropriately. A representative will be reaching out to you shortly regarding your order. We proudly stand behind our 100% Satisfaction Guarantee and are committed to resolving any issues to your satisfaction. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.