eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 23, 2025

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. A representative has contacted you regarding this order, and a resolution has been provided to ensure you receive a full refund. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comFeb 22, 2025

Thank you for your order. We are happy that it was easy for you to find the products, however we apologize that you had a 1 star experience. Is there anything we could do differently to make this a 5 star experience? I see that your order was placed yesterday, 2/21 and shipped today, 2/22. A customer service representative has reached out to you regarding your order. If you need further assistance, we are available to quickly assist you via email, chat, or give us a call at 1(800)349-8192. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 21, 2025

Thank you for sharing your feedback, and we’re sorry to hear that your experience this time wasn’t as expected. We strive to provide great value to all of our customers through our offers. To clarify, subscription items are already discounted, which is why additional coupons do not apply. However, a customer care representative has reached out to further assist you in apply a discount code to your order as a courtesy. Our Customer Care team is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 20, 2025

We sincerely apologize for any inconvenience. Our customer care team responded to your email on January 14, 2025 through the same email address you used to contact us. providing a resolution for your concern. Another email was sent to the same email address yesterday. We can assure you that this is not the way we intend for our items to arrive. One of our representatives has reached out to you again to ensure this is resolved. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 15, 2025

Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration this has caused. We want to assure you that we have 100% secure website and our systems are designed with your safety in mind, and we take all concerns regarding payments very seriously. It appears that the charges were submitted twice when the order was placed. This was flagged by our system immediately, and we have already voided the duplicate transaction. A representative has contacted you regarding this matter. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 12, 2025

Thank you for your feedback. We want to assure you that we’ve thoroughly reviewed the matter. Our surveillance footage and order records show that the correct item was shipped. Unfortunately, we're unable to process returns for items that were fulfilled accurately as per our policy. If you have any other questions or concerns, please contact us directly. Our Customer Care Team via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comFeb 12, 2025

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced thus far. When a label is created, it means the package has left our facility and has been handed over to the carrier for delivery. We understand how frustrating delays can be and would love the opportunity to assist you further. Please contact us directly with your order number so we can look into this for you. Our Customer Care Team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comFeb 11, 2025

Thank you for your feedback, and we sincerely apologize for any frustration caused by the delay with your order. We aim to ship orders within our standard timeframes, and while unforeseen delays with mail carriers transporting items from our separate shipping facilities have impacted some shipments, we want to assure you that we would not have cancelled your order unless requested. We kindly ask that you contact us directly with your order number. You can reach our Customer Care Team via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.