eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 15, 2025

We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 13, 2025

Thank you for your feedback, and we sincerely apologize for any frustration. We aim to ship orders within 2-8 business days, but unforeseen delays at some facilities have affected certain shipments. However, it appears your current order was shipped the next business day after being placed and an estimated delivery date should be provided by the carrier soon. A representative has already reached out to assist you. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 10, 2025

Thank you for your feedback. We're sorry to hear you had trouble placing your order on your computer, and we appreciate your patience in completing your purchase on your phone. Sometimes, technical issues can be related to browser settings, and clearing your cache or trying a different browser may help in the future. A representative has reached out to further assist you. Our Customer Care team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMar 7, 2025

Thank you for sharing your feedback. We sincerely apologize for any confusion regarding our shipping policy. To qualify for free shipping, orders must be $49 or more after any discounts are applied. Additionally, shipments to Hawaii, Alaska, and Puerto Rico do not qualify for free shipping and are subject to a flat shipping rate of $9.95. We make sure to include this in the FAQ section of our website to ensure our customers are well-informed. Please contact our customer care team directly with your order number so we can further assist you. You can contact us via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday through Sunday, from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMar 6, 2025

Thank you for sharing your feedback. We sincerely apologize for any frustration you experienced while trying to place your order. We truly regret any inconvenience this may have caused and that your attempts to contact us didn’t reach our team. A customer care representative has reached out to you directly for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 3, 2025

Thank you for bringing this to our attention. We have been notified that USPS is experiencing significant disruptions due to ongoing equipment upgrades at several of their processing facilities. As a result, some shipments may take longer than expected to arrive. Your order is still in transit to its destination. We sincerely apologize for any inconvenience this has caused you. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comFeb 26, 2025

Thank you for your feedback, and we sincerely apologize for any frustration caused by the delay with your order. Our estimated shipping timeframe is 2-8 business days, and while we strive to meet this, unforeseen delays with the mail carrier transporting items between our shipping facilities have unfortunately impacted some shipments. We understand how disappointing this experience must have been and truly regret any inconvenience it caused. One of our representatives has reached out to you again for further clarification. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 25, 2025

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 2nd business day since your order was placed. Your order has been shipped and is currently in transit. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.