eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 11, 2024

Thank you for your feedback! We're thrilled to hear that you found our website easy to navigate. We apologize for any inconvenience caused by the 'continue' button and appreciate you bringing this to our attention. We'll definitely look into optimizing the process to ensure a smoother experience for you and our other valued customers. Should you have any additional questions or concerns, please don't hesitate to get in touch with us. Our Customer Care team is available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 7, 2024

Thank you for the feedback! I sincerely apologize for any frustrations you experienced. We understand how important a smooth online shopping experience is for our customers. Please don’t hesitate to contact us if you ever need assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 6, 2024

We sincerely apologize for any inconvenience you have experienced thus far. We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list, or you can add your email under the product shown to be alerted when it is restocked. We are very sorry for any inconvenience or confusion you have experienced when trying to apply a coupon code. With our promotions and coupons, our emails mention that exclusions do apply. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 1, 2024

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 30, 2024

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Your satisfaction is our top priority. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 28, 2024

Thank you for the 4 stars! We're thrilled to hear that you love the discounts you receive in our emails and that you had a positive shopping experience with us. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations. We appreciate your suggestion regarding including receipts inside parcels. We'll definitely take that into consideration as we continuously strive to improve our service and make the shopping experience even better for our valued customers like you. Please let us know if there is anything else we can do to improve to make it a 5-star experience, as we greatly value your business. Please feel free to email us or call us. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 25, 2024

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent products and customer service. We apologize for any confusion or inconvenience. The details of our promotions are included in our promotional emails. Please don’t hesitate to contact us if you ever have any questions or concerns as we would be happy to assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 21, 2024

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.