Alla F.
My disappointing experience with eCosmetics e
I placed an order with eCosmetics nearly a month ago, expecting a smooth shopping experience. Unfortunately, it has been anything but that. I received a small portion of my order within 10 days, but the rest never arrived. After contacting customer service multiple times to request a cancellation and refund, I was repeatedly assured that the missing items had already shipped and that cancellation was not an option. Finally, after speaking with a representative two days ago, my order was canceled, and I was promised a refund to my PayPal account. However, as of now, I have yet to receive my money. This experience has been frustrating and disappointing. Delays in communication, empty assurances, and the ongoing refund issue have made me question the reliability of eCosmetics. Never again I will order anything from this company!
Response from eCosmetics.comMay 8, 2025
Thank you for bringing this to our attention. We are truly sorry to have caused any frustration or disappointment. This is certainly not the standard of service we aim to provide. We would love to speak with you further about your order. We can confirm that a full refund was processed on May 6th. Please note that it typically takes a few business days for the refund to reflect in your account, depending on your card company's processing times and policies. A customer care representative has reached out to you via email to confirm the refund and provide further assistance. Our customer service team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.