eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 4, 2025

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the device, and we completely understand your frustration. Please know that a Customer Care representative has already reached out to you directly to assist with this matter. While our standard return policy is 60 days, we always strive to find the best possible solution when issues arise. Your concerns have been relayed to our team, and we’re here to help make this right. Our Customer Care team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJun 28, 2025

Thank you for your feedback, and I'm very sorry to hear about the condition of your item upon arrival. It’s likely the product was affected by heat during transit, which can sometimes impact texture—especially with temperature-sensitive items. We understand how disappointing this can be and apologize for the inconvenience. A customer care representative has reached out regarding your order, and a prepaid return label has already been provided for your convenience. Our customer care team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJun 15, 2025

Thank you for your feedback. We're very sorry for the frustration this caused. Our system processes orders immediately once submitted, so any change or cancellation request is not guaranteed. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 11, 2025

Thank you for your feedback! We sincerely apologize for any inconvenience or confusion. Unfortunately, multiple coupon codes cannot be applied to the same order, which is why a 15% discount could not be combined with the 30% discount you applied. However, we're glad that you were able to use the 30% coupon, and we always aim to offer the best deals possible. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 11, 2025

We are very sorry to hear that you have not received your order and were not satisfied with the customer service you received. We want to assure you that customer satisfaction is our top priority. Your claim truly matters to us, and we would appreciate the opportunity to assist you further. Please contact us and confirm your order number so we can help you as soon as possible. Our customer care representatives are available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 29, 2025

We sincerely apologize for any confusion or inconvenience. According to your order details, your order was placed for the Nu-Cil Eyebrow Boosting Serum. We would love the opportunity to look into this further and resolve this issue for you. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 16, 2025

We sincerely apologize for any frustration you experienced with your order. We want to assure you that the tracking information provided to you was correct, and we are sorry for any miscommunication. We have been in communication with you regarding your order and have already processed a full refund as a courtesy, although the package will be arriving to you. A customer care representative has followed up with you once more. Our Customer Care Representatives are available via email, chat, or phone, Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 15, 2025

We're sorry to hear about your experience and understand how frustrating this must be. After reviewing your account, we can confirm that the subscription was just cancelled today, May 15, through the account page. The most recent renewal was processed as scheduled, prior to the cancellation. Please note that cancelling a subscription does not retroactively affect any orders that have already been processed. In order to prevent a renewal, the cancellation must be completed before the subscription's renewal date. One of our customer care representatives has reached out to assist you directly and ensure this is resolved as smoothly as possible. Our support team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday through Sunday from 9 a.m. to 9 p.m. EST.