eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 422 reviews with 4 stars · Clear filters

Eva M.
Jul 18, 2024
Photos of Products to Buy
I recently ordered from here for a specific sunscreen. The shipping was fast, package was intact. I received the wrong item or perhaps the photo they have is not up to date, the one I received is from the correct brand just not the specific one. I was really hoping it was the product that I had initially ordered and it is not. Mines just may be a one time unfortunate accident but just wanted to give a forewarning in case. P.S Update. The issue has been resolved. They were very quick to reply and were easily contactable. Was an issue of photo had not been updated to reflect product. The person who helped me was very kind and got it fixed in no time.
Response from eCosmetics.comJul 18, 2024
Thank you for the 4 stars! We are very sorry to hear about your experience and are grateful we had the opportunity to resolve this for you. Please feel free to contact us if you have any other questions or concerns, as our customers satisfaction is our top priority. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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ARM
Jul 14, 2024
Good products discounted
Good products discounted, but I suddenly lost my 25% discount while checking out and couldn’t figure out what happened. I ended up spending $23 extra dollars as a result. I’ve contacted the company and will see if they can rectify it. If not, I’d definitely rate this lower.
Response from eCosmetics.comJul 14, 2024
We are sorry to hear that you have been experiencing trouble using your coupon code. The items you are interested in may be excluded from the promotion. If so, it will notify you while viewing your cart once the discount is applied. Our customer care team is always happy to help if you are experiencing issues with a coupon code. A customer service representative has reached out to you for further assistance. Our representatives are available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.
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Audrey S.
Jul 13, 2024
Liked selection of products
Liked selection of products. Did not like shipping costs.
Response from eCosmetics.comJul 14, 2024
Thank you for your feedback! We offer free shipping on orders over $49, as long as the total is $49 after any tax or discount is applied. For orders under $49 in the continental U.S., we offer flat rate shipping for $6.95. For Alaska & Hawaii the flat rate is $9.95. In most cases, we also offer expedited shipping (estimated 2-4 business days) for an additional fee. A representative has reached out to you regarding your order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Natalya
Jul 10, 2024
Your website was really acting up
Your website was really acting up. Almost uncontrollable.
Response from eCosmetics.comJul 10, 2024
Thank you for the 4 stars! I sincerely apologize for any frustrations you experienced. We understand how important a smooth online shopping experience is for our customers. Please don’t hesitate to contact us if you need assistance with anything. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Joe F.
Jul 8, 2024
Man products
I’m still waiting for the product to be delivered
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Susan C.
Jul 8, 2024
It was easy to place my order
It was easy to place my order
Response from eCosmetics.comJul 8, 2024
Thank you for your feedback and the 4 stars! We're delighted to hear that you found it easy to place an order with us. Your satisfaction is paramount, and we continuously strive to deliver a consistent five-star experience. If there's anything specific we can do to turn your experience into a 5-star one, please let us know. Additionally, if you require any further assistance, feel free to reach out to us via email, chat, or phone. Our customer service team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.
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Tobi K.
Jun 22, 2024
Its hard in 2024 to feel safe and…
Feeling safe/comfortable shopping online (big brands, luxury B&Ms, smaller indy brands too) can be challenging. I appreciate it when customer service teams are helpful and knowledgeable, especially when exchanges or shipping issues or missing order items are involved.
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Lori L.
Jun 21, 2024
Well it looked like 2 orders were in my…
Well it looked like 2 orders were in my cart and I canceled one but it was the only on so I had to reorder and then it did show 2 orders but your team caught it and canceled one!
Response from eCosmetics.comJun 21, 2024
Thank you for your 4-star rating! We apologize for any initial issues you encountered, but we're glad our team could assist you. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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