eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 29, 2025

Thank you for your review. We’re sorry to hear about your concern. Please know that we take account security and customer protection very seriously. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone at 1-800-349-8192, Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 28, 2025

We are deeply sorry to hear that you are unable to locate your package. According to the tracking information with USPS, your package was delivered on July 26. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 24, 2025

We are very sorry to hear you are unsatisfied with the product you received. Please rest assured that all products we sell are 100% authentic, brand new, and sourced directly from the manufacturer or authorized suppliers. We never sell fakes, imitations, or expired items. That said, we understand scent perception can vary, and we appreciate your feedback. Please know that we offer a 100% satisfaction guarantee. A Customer Care representative has reached out to assist you further. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 22, 2025

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We proudly offer 100% satisfaction guaranteed for all of our customers. A representative is reaching out to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comJul 20, 2025

Thank you for your review, and we apologize for any confusion or inconvenience. Unfortunately, your order was cancelled due to insufficient billing. Please rest assured that an automatic email was sent to the email address on file regarding this. However, it may have ended up in your spam folder or promotional folder by mistake. A customer care representative will follow up with you once more for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday, should you need further assistance.

Response from eCosmetics.comJul 17, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand your concern. Please rest assured that all the products we sell are 100% brand-new and authentic. We do not sell samples, used, or opened items. It’s disappointing to hear that your item arrived in less-than-perfect condition, and we appreciate you giving us the opportunity to address your concern. We take these matters very seriously and are committed to ensuring every customer receives the quality they expect and deserve. One of our Customer Care Representatives has already reached out to assist you further. Our team is available Monday–Friday from 8 a.m. to 11 p.m. EST, and Saturday–Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJul 13, 2025

We're sorry to hear about your experience. Our expedited shipping typically takes 2–4 business days, and your order was shipped the day after it was placed. According to the tracking, it’s scheduled for delivery on July 14, which is within the expected timeframe. A representative has reached out regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 11, 2025

Thank you for your feedback, and we are sorry to hear about your recent experience. A member of our team has reached out to you directly via email regarding your order. At this time, your order is undergoing verification by our processing team. To assist with this process, we have requested a few additional details via email. We understand this may be frustrating, and we sincerely appreciate your patience and cooperation. Our representatives are available to assist you via email, chat, or phone. Monday through Friday from 8:00 a.m. to 11:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 9:00 p.m. EST.