eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 21, 2025

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced. Once an order ships, the tracking information will automatically be sent to the email address on file. However, this email may have gone to your spam or promotional folder by mistake. With our standard shipping time frame we estimate arrival 2-8 business days after ordering. Today marks the third business day, and your order is currently in transit. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 18, 2025

We sincerely apologize for the confusion and frustration with your recent order and completely understand your disappointment. To clarify, the Chanel Bleu EDP was a pre-order item, meaning it is specially sourced and can take 2–3 weeks to ship, as noted on our website. In contrast, the Valentino order was a regular in-stock product, available at our facility and typically shipped within 2–8 business days. This is why the Valentino order was fulfilled promptly, while pre-order items require more time. To ensure your satisfaction, we have issued a full refund. We value your feedback and hope this clarifies the difference between pre-order timeframes and standard shipping times. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday should you need any further assistance.

Response from eCosmetics.comAug 18, 2025

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced. Our standard shipping timeframe is an estimated 2-8 business days. Once an order ships, the tracking information will automatically be sent to the email address on file. However, this email may have gone to your spam or promotional folder by mistake. Great news! Your package has shipped and is expected to arrive today, August 18. A customer care representative has reached out to you to provide you with this tracking information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 14, 2025

We apologize for any inconvenience or frustration you have experienced. Our pre-order items usually ship within 2–3 weeks, as noted on our website and at checkout before purchase. Because of the way these items are sourced and shipped, they aren’t eligible for cancellation. Unfortunately, when checking out as a guest, you cannot track your order through the website as it is not linked to an account. However, even when using our guest checkout, you will still receive important updates about your order via email. We would love the chance to speak with you further about your order. Our Customer Care Team is here to help by email, chat, or phone, Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 13, 2025

Thank you for your feedback. We apologize for the frustration you've experienced with your orders. This is certainly not the level of service we aim to provide. To help us investigate what happened, please provide your order numbers. Once an order ships, tracking information is automatically sent to the email address on file. We will look into your orders immediately and provide you with an update. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 12, 2025

We sincerely apologize that you are not satisfied with the product you purchased. We do offer a 100% satisfaction guarantee, so if for any reason you are unhappy with the product you ordered, we would be happy to provide you with a prepaid shipping label to return it for a full refund. Please contact us with your order number as we would love to resolve this for you promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 9, 2025

We’re sorry to hear your experience with our expedited shipping didn’t meet your expectations. Please note that with our expedited shipping, you can expect your order to arrive within 2-4 business days (excluding weekends), and your order was processed and shipped the day after it was placed, ensuring it met our expedited shipping timeline. A customer care representative has already reached out to you via email to assist further. Our team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 2, 2025

Thank you for sharing your feedback with us. I’m truly sorry to hear that the product didn’t meet your expectations. Please know that we take concerns like this seriously. All of our products are sourced from authorized suppliers and are expected to meet the high standards our customers deserve. That said, we understand that experiences can vary, and your satisfaction remains our top priority. As part of our 100% Satisfaction Guarantee, you're more than welcome to return the item if you’re not completely satisfied. One of our Customer Care Representatives has already reached out to assist you further. Our team is available Monday–Friday from 8 a.m. to 11 p.m. EST, and Saturday–Sunday from 9 a.m. to 9 p.m. EST.