eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 20, 2026

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced while trying to apply the promotional code. We’d be happy to look into this for you including the store credit. One of our Customer Care team members has reached out to assist you. If you have any additional questions or concerns, please don’t hesitate to contact our Customer Care Team. We’re available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comAug 16, 2026

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the login issue and that the product did not meet your expectations. Our 100% Satisfaction Guarantee means just that, if, for any reason, you are not completely satisfied with any product purchased from us, you may return it within 30 days for a full refund or store credit. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 15, 2026

Thank you so much for sharing your experience and for your kind words! We’re glad our team was able to connect with you and provide some assistance. We truly appreciate your patience throughout the process and are happy to hear that our representative took the time to work through everything with you. We’re always looking for ways to make the shopping experience easier and more user-friendly, so your feedback is truly valuable to us. If there’s anything specific you feel we could improve, we’d love to hear from you.

Response from eCosmetics.comAug 12, 2026

Thank you for sharing your feedback! We’re sorry for any difficulty you experienced while looking for the sizes you wanted. We do currently list the available sizes together on the same product page, but we understand that finding the right options should be easy and convenient. We truly appreciate your feedback and will continue working to improve your shopping experience!

Response from eCosmetics.comAug 11, 2026

Thank you for your feedback. We sincerely apologize for any frustration caused by the delivery experience and our promotional emails. Please rest assured your order was shipped on the same day it was placed and delivered within our standard shipping time frame of 2–8 business days. We understand your concerns and truly appreciate you taking the time to share your experience. We sincerely apologize and hope to provide you with a smoother experience in the future. One of our representatives will be reaching out to you directly regarding your experience. Our Customer Care Representatives are always available via email or chat Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 10, 2026

Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you experienced with your order. While orders may not be able to be canceled directly through the website, customers do not have to call us to request assistance. Our Customer Care Representatives are always happy to help, and we’re available via email, chat, or phone. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comAug 5, 2026

Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced while trying to place your order. We understand how frustrating it can be when the ordering process doesn’t go as smoothly as expected. We are glad you were eventually able to complete your order, and we truly appreciate your patience. We’d love the opportunity to learn more about your experience. One of our customer care representatives will be reaching out to you directly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 31, 2026

Thank you for your feedback. We're happy your order was shipped out quickly and that you found your product at a great price. The prices on the website may change depending on which promotion is currently being offered or if the product is eligible for a subscription discount. Pricing can also be affected by availability and demand. We work diligently to ensure that our prices are fair and affordable. However, we always have special deals and promotions available when you sign up for our email offers. If there is anything we can assist you with, please feel free to reach out. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We look forward to your next order!