eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 22, 2026

Thank you for your feedback. Our estimated shipping time frame is for you to receive your items in 2-8 business days; however, it is possible that your order experienced a fulfillment delay. We are truly sorry for any inconvenience this has caused and would love to assist you with this. Please contact our Customer Care Team directly so that we may investigate this further and assist you in the best way possible. We are available via chat, email, or phone Monday through Friday, 8:00 AM to 9:00 PM, and Saturday and Sunday, 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comJun 14, 2026

Thank you for sharing your feedback. We are sorry to hear there was some confusion regarding your order and understand how frustrating that can be. Please rest assured, we don't place orders on behalf of customers. We also want to reassure you that our 100% Satisfaction Guarantee means that if for any reason you are not completely satisfied with a product purchased from us, you may return it within 30 days for a full refund. Returns made within 31–60 days are eligible for eCosmetics store credit. Products must be new or gently used to qualify. A representative has also reached out to assist you further with your concerns. Please feel free to contact us directly if you need any additional assistance. We are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comApr 30, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the fourth business day since your order was placed, and according to your tracking information, your order is expected to be delivered May 1st. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comApr 13, 2026

Thank you for bringing this to our attention, and we’re sorry for any confusion. Your order has shipped and is currently with the carrier. Once an order ships, a tracking email is automatically sent to the email address on file, though it can occasionally land in spam or promotional folders. We’ve sent your tracking details directly as well so you have everything on hand. If you need anything further, our team is available daily from 8 a.m. to 9 p.m. EST (Mon–Fri) and 9 a.m. to 7 p.m. EST (Sat–Sun) at 1-800-349-8192 or [email protected].

Response from eCosmetics.comApr 1, 2026

We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We would like to clarify that there is absolutely no intention to deceive you. Certain brands and specific items are subject to discount limitations requested directly by the manufacturer. Because of these brand policies, some products are excluded from sitewide or category-based promotions. Our goal has always been to ensure transparency and help in any way we can, our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. We’re always happy to assist.

Response from eCosmetics.comApr 1, 2026

Thank you for your feedback, and we sincerely apologize for any confusion you experienced. We want to clarify that our promotions do not require any monthly billing. We understand how unexpected messages or screens during checkout can be confusing, and we appreciate you bringing this to our attention. A representative has reached out to you regarding your order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 25, 2026

Thank you for your feedback. Information was requested through Trustpilot in order to confirm the correct order information. We appreciate you contacting us so that we could assist further. A refund has been issued for your returned items, and we’re very sorry that you were not satisfied with the products. We take product quality and authenticity very seriously and stand by our authenticity guarantee. All items are sourced from trusted and reputable suppliers or directly from the manufacturer. If you need to reach us, our Customer Care representatives are available via email, chat, or phone Monday through Friday, 8 a.m. to 9 p.m. EST, and Saturday and Sunday, 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comMar 13, 2026

I’m sorry to hear that you haven’t received your tracking information yet. In some cases, our emails can end up in spam or promotional folders. Your order shipped and is currently on its way. Shortly after a package leaves our facility, tracking may temporarily show a “pre shipment” status while the carrier completes the initial scan. This usually updates once the package reaches the next checkpoint in the carrier’s network. Our estimated shipping timeframe is 2 to 8 business days. We sincerely apologize for the delay in you receiving the tracking details and appreciate your patience while your package makes its way to you. Our Customer Care team has also sent you an email with your tracking information and additional details. If you need any further assistance, please feel free to reply to that message and we’ll be happy to help.