eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 5, 2026

We’re very sorry to hear that you did not receive the follow-up call you were expecting, and we sincerely apologize for the delay in getting back to you. We’re currently experiencing a much higher-than-usual volume of email inquiries, which has unfortunately impacted our response times. A member of our Customer Care team has reached out to you directly to assist with your concern and provide update on you order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comOct 2, 2026

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration caused by the difficulty in receiving timely updates regarding your order. We understand how disappointing it can be to wait for an update, and we sincerely apologize for the delay in our response as well. We are currently experiencing a much higher-than-usual volume of emails, and our team is working diligently to respond to everyone as quickly as possible and address each customer’s concerns. We’d appreciate the opportunity to look into your order and assist you further. Please contact our Customer Care team with your order number so we can review the situation and work toward a resolution. If you prefer to speak with a representative directly, our Customer Care team is available Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.

Response from eCosmetics.comOct 2, 2026

We are very sorry to hear that you have not yet received your order. Our standard shipping timeframe is an estimated 2-8 business days. According to your tracking details, your order was marked as delivered on the fourth business day since your order was placed. A representative has reached out for further assistance. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 28, 2026

Thank you for your feedback! We sincerely apologize for the disappointing experience with your order. We completely understand how frustrating it is when an order does not arrive as expected, and we truly regret the inconvenience this delay caused. We appreciate you bringing this to our attention and would greatly appreciate the opportunity to make this right for you. A member of our Customer Care team has already reached out to assist you further with your concern, and we hope we can help address this matter. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any additional assistance.

Response from eCosmetics.comSep 28, 2026

We’re truly sorry to hear about your experience and the frustration this has caused. We also sincerely apologize for the delay in our response due to the high volume of emails we’ve been receiving. We’d appreciate the opportunity to look into this matter and address your concerns. Please contact us with your order number so our Customer Care team can review the details and assist you further. Thank you for bringing this to our attention. Our Customer Care representatives are available Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET.

Response from eCosmetics.comSep 28, 2026

We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive and this is not the experience we wish for our customers to have. Unfortunately we have been experiencing a larger than normal influx of emails at this time, and this regretfully has resulted in a delay in our response time. We kindly ask if you can contact us with your order number so we can investigate this matter further. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 28, 2026

Thank you for taking the time to leave a review. We’re sorry for any confusion, as the dates you mentioned do not appear to align with the order timeline. We’ve reviewed your order and can confirm that it has not shipped yet. Once your order ships, you’ll receive an email with the tracking information so you can follow its progress. We’ve also reached out to you directly so we can provide further assistance with your order. We appreciate your patience and look forward to getting this resolved for you. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 25, 2026

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We would love the opportunity to assess any damages and provide you with a quick resolution. Please reach out to us with your order number so we can assist you further. Our Customer Care Representatives are available via email or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.