eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 6, 2025

Thank you for your feedback. We want to assure you that every product we sell is 100% brand new, fresh, and authentic, sourced directly from the original manufacturer or authorized suppliers. Your order is a pre-order item, which is why the shipment may take longer than our standard shipping timeframe. Pre-order items typically ship within 2–3 weeks, and your order was shipped from one of our U.S.-based distribution centers. We stand by the authenticity of our products. We also offer a 100% Satisfaction Guarantee—if you are not completely satisfied, you can return your purchase for a full refund. One of our Customer Care representatives has reached out to you via email to provide further assistance. If you need additional help, our team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST, via email, chat, or phone.

Response from eCosmetics.comSep 4, 2025

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 4th business day since your order was placed, and according to your tracking information, your order is expected to be delivered on September 8. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 3, 2025

We sincerely apologize for any inconvenience you experienced. We were not able to locate a request to cancel your order in our system. Please note that, due to our processing system, orders begin processing immediately once they are successfully placed, which means we cannot guarantee cancellations after submission. However, if you wish to cancel an order, we encourage you to reach out to us as soon as possible so we can check its eligibility. Our 100% Satisfaction Guarantee ensures that you can return your order for a full refund within 30 days of receipt, and we will gladly assist you with the return process. A Customer Care Representative has also reached out via email to provide further assistance. Our team is available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 1, 2025

Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your order. Please allow us to reassure you that we exclusively offer brand-new, authentic products that are guaranteed to meet the highest quality standards. We do not sell fakes, imitations, or knockoff items. Your feedback has been shared with our team to help prevent similar issues in the future. We promptly issued a full refund right after your concern was reported to ensure your satisfaction. If there is anything else we can assist you with, our Customer Care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 29, 2025

We’re very sorry to hear about your experience and truly understand how frustrating this must have been. One of our representatives has already reached out to you directly to provide further assistance. For future reference, the coupon code box can be found on the Shopping Cart page, directly under the last item in your cart. After entering your code, please click “Apply.” Once successfully applied, the updated total will appear before the “Proceed to Checkout” button. Your trust is very important to us, and we’re committed to making this right. Our Customer Care Team is always here to help by email, chat, or phone. Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 28, 2025

Thank you for your feedback. We sincerely apologize for the delay. Our standard shipping timeframe is for you to receive your items in an estimated 2-8 business days. Unfortunately, there was an unexpected delay, however your order has shipped and is on its way to you. A customer service representative reached out to you via email to provide further details. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 24, 2025

Thank you for your feedback, and we sincerely apologize for the confusion with applying your coupon code. On the cart page, just below the product in your cart, you'll see a box labeled "Coupon Code." This is where you can enter your coupon code. Once entered, the new total will be reflected above the checkout button at the bottom of the page. We hope this helps for your next purchase! It appears your package is currently being returned to sender due to a delivery issue. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comAug 21, 2025

Thank you for your feedback. Please be assured that all of our products are 100% authentic, brand new, and sourced directly from the manufacturer or their authorized distributors we never sell counterfeit or tampered items. We take product integrity very seriously and sincerely apologize for your experience. Your comments have been shared with our team for review, and a representative has already reached out to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.