eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 18, 2025

We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. This is not the level of service we strive to provide, and we sincerely apologize for the delay and inconvenience you encountered. Your feedback is extremely valuable to us, and we take it very seriously. We know how important fast and reliable shipping is, and we deeply regret that we fell short of your expectations. While we understand how disappointing this has been, we’d love the opportunity to make things right. Please know that your concerns matter to us, and we’d be happy to look into this further and provide you with more updates and information. If you could kindly contact us with your order number, our Customer Care Team will be more than happy to assist you. You can reach us by email, chat, or phone Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comOct 12, 2025

We are very sorry to hear about your experience and are concerned by your claim. Please know that we work diligently to ensure that all images depict the correct packaging of a product within our inventory. A customer care representative has reached out to further assist you and provide a resolution. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 8, 2025

Thank you for your feedback, and we apologize for any inconvenience. We want to assure you that we promptly responded to your email. However, it seems it may have gone to your spam or promotional folder by mistake. Your subscription has been cancelled, and a customer care representative has reached out again for further assistance. Our team is available Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 27, 2025

Thank you for your feedback. We sincerely apologize if you have not received your order. Your package was scanned delivered yesterday, 9/26. An email with your tracking information would have been sent to you at the time of shipping. It is possible that this went into your spam or promotions folder by mistake. A customer care representative has reached out to you directly to assist you further. If you need to reach us, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 16, 2025

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding shipping updates. Our standard delivery timeframe is 2–8 business days, and in this case, your order was shipped on the second business day. Tracking information was sent to the email address on file; however, it may have been directed to your spam or promotional folder. A customer care representative has also reached out to you directly regarding your order. Our Customer Care team is here to help, Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 14, 2025

We’re so sorry to hear about your experience! Based on the information you provided, it appears that this hair dryer was purchased secondhand through a local consignment shop rather than directly from us. Since we’re a retailer and not the manufacturer, we unfortunately don’t have the ability to provide replacement parts or attachments for items not purchased through our website. We have reached out to offer additional support and clarify the situation. Our customer care representatives are available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 8, 2025

Thank you for your feedback. For your convenience, you can manage or cancel your subscription by logging into your eCosmetics account and proceeding to the 'My Account' section. To assist you further, a member of our customer care team will be reaching out to you directly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 8, 2025

Thank you for your feedback. I am sorry you experienced difficulty using your coupon code. To clarify, the coupon code box is located on the "Shopping Cart" page, directly beneath the item(s) in your cart. To assist you further, a member of our customer service team has already reached out to you directly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.