eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 29, 2025

Thank you for sharing your feedback. We sincerely apologize for any inconvenience this may have caused. Some orders require additional review and verification by our processing team to ensure the security of all transactions. Your previous order was canceled because we were unable to match the details provided with your card information. One of our representatives has already reached out to you with further details. If you need any additional assistance, our Customer Care Team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comNov 29, 2025

Thank you for sharing your feedback. We apologize for any inconvenience. All orders are verified through our processing department to ensure the security of your transaction. Your orders were processed successfully, and one of our representatives has reached out to you to provide further details. If you need further assistance, our Customer Care Team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comNov 14, 2025

Thank you for your feedback. We are very sorry to hear that you have had a negative experience attempting to access your account. We would love the opportunity to assist and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 9, 2025

We apologize for any confusion or inconvenience regarding the confirmation emails. Please be assured that our system automatically sends order confirmation and shipping notifications to the email address on file once an order is approved and after it ships. Occasionally, these may be directed to Spam, Junk, or Promotional folders, so we recommend checking those folders if you do not see them in your inbox. Our standard shipping timeframe is an estimated 2–8 business days, and your order was shipped promptly according to this timeframe. A customer care representative has already reached out to you via email to assist further. Our team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comNov 6, 2025

We are very sorry to hear about your experience. We work diligently to ensure that all images depict the current packaging of a product within our inventory. We love the opportunity to look further into this and resolve this issue. We will be reaching out to you regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 26, 2025

Thank you for your feedback. We want to assure you that all of our products are 100% authentic, brand new, and sourced directly from the manufacturer or their authorized distributors. We understand your concerns and take product quality very seriously. Since your order was delivered in May, it has passed our 60-day return window. This policy is in place to ensure fairness and consistency for all of our customers. Your comments have been shared with our team for review, and a representative has already reached out to assist you further. Our customer care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comOct 24, 2025

Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience this may have caused. After checking your order, we confirmed it was placed on October 21 and shipped the same day. According to the tracking information, your package is out for delivery today, October 24, which is still within our standard 2–8 business day shipping timeframe. A customer care representative has also reached out to you for further assistance and updates. Our customer care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comOct 20, 2025

We are very sorry to hear about your experience and take your concern seriously. We completely understand how frustrating and disappointing this must be, and we sincerely apologize for any inconvenience. Please know that we handle situations like this very seriously and are reviewing the information you provided. A Customer Care Representative has reached out to assist you further and provide a resolution. Our team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.