eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 422 reviews with 4 stars · Clear filters

Eleba
Mar 10, 2025
This is the first time I encounter such…
This is the first time I encounter such a service. My order was not delivered, but it was the post office's fault.
Response from eCosmetics.comMar 10, 2025
We sincerely apologize for the delivery issue with the carrier and any inconvenience this may have caused. We’re so glad we had the opportunity to resolve this for you. If there’s anything else we can do to help, please don’t hesitate to reach out. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Toni G.
Mar 6, 2025
eCosmetics was easy to use
eCosmetics was easy to use and I found a product I was looking for and I found it on there for a great price. Plus they let me use a coupon code.
Response from eCosmetics.comMar 6, 2025
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Virginia W.
Mar 4, 2025
The website is confusing in how it ask…
The website is confusing in how it ask the questions an than move about. It takes too many clicks on completing a section.
Response from eCosmetics.comMar 4, 2025
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our company thus far. If you are experiencing issues placing your order, our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Tina
Feb 22, 2025
Im thrilled! Good deal
I’m happy I set subscription only 1 issue I can’t figure change monthly to 6-8 weeks I can’t wait for the package!
Response from eCosmetics.comFeb 22, 2025
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. To adjust the delivery frequency, simply log into your account on our website, go to your subscription settings, and select the frequency that works best for you. Alternatively, if you'd prefer, our customer service team is more than happy to assist with making that change for you! A representative has contacted you regarding this matter. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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VM
Feb 13, 2025
Reliable website with many buying options!
Easy to find products and customer service is good when needed. Only issue is paying with a saved credit card…it never seems to work so have to input the information every time.
Response from eCosmetics.comFeb 13, 2025
Thank you for the 4 stars! We are so happy that you had a positive experience, as we strive to provide excellent customer service. We’re sorry to hear about the issue you encountered. This is likely a browser-related problem, and we recommend clearing your cache or trying a different browser. Please feel free to contact our customer care team if you need further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Deanna W.
Jan 24, 2025
You should be able to track your order…
You should be able to track your order with an order number
Response from eCosmetics.comJan 24, 2025
Thank you for your feedback! It appears your order was placed using our 'Guest' feature at check out, which is why you would be unable to check the status of your order through our website. Your order has already been shipped and is currently awaiting its first scan from the mail carrier. We’ve sent the tracking information to the email address you provided when placing the order. A customer service representative has reached out to you for further assistance. You are always welcome to contact our Customer Care Team via email, chat, or phone to check on the status of your order. Our number is 1-800-349-8192, we are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Catherine B.
Jan 23, 2025
Great product
Great product. Huge variety of product. Fast shipping. Nicely packaged. Have to watch prices. Most are great deals but did pay $12.00 more for a jar of body scrub than what I could have bought it for at Target.
Response from eCosmetics.comJan 23, 2025
Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Marie
Jan 20, 2025
Was good, could have been great!
I was very pleased with my purchase on Ebay which the seller was eCosmetics. I was able to go onto the actual eCosmetics website and found many assorted items. I used my coupon / discount code, that I received from my purchase on Ebay and made a direct purchase online at eCosmentics. I was disappointed that 1 of the items I had in my cart, I was not able to use my discount code on. I find this frustrating. Why give a discount code if its only good on certain products? As a consumer I find this most disappointing that companies do this. It makes me look elsewhere to spend my money and generally not follow that company. Overall I had a good experience , and gave it 4 stars. I would have given 5 stars for a great experience if I was able to use my discount code on all items on the website.
Response from eCosmetics.comJan 20, 2025
Thank you for your feedback! We’re glad to hear you had a positive experience with your purchase at eCosmetics. We completely understand your frustration with the discount code exclusions. Unfortunately, some items are excluded from discounts due to manufacturer policies, which are outlined in the disclaimer at the bottom of our promotional emails. We value your input and hope that in the future, we can make your shopping experience even better. Thank you for sharing your thoughts, and we look forward to serving you again! Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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