eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comDec 21, 2025

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Your order was placed December 19th, and shipped the same day. Your package has shipped from our facility and is in the hands of the mail carriers. Unfortunately, with the high demand for mail carriers, the postal services have been experiencing slight delays in shipping and tracking updates. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comDec 18, 2025

We are very sorry to hear that you were not satisfied with the customer service you received regarding your order. We can assure you that customer satisfaction is our top priority, and we have reached out to you so that we may provide further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 17, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration this experience may have caused and understand how important it is to receive timely updates on your order. Our standard shipping timeframe is an estimated 2–8 business days. We can confirm that your order was shipped the next business day after it was placed, and according to your tracking information, your order is expected to be delivered December 20. A representative has already reached out to you directly to provide further assistance and address your concerns. Please rest assured that we are here to support you. Our customer care team is available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 13, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced. We want to ensure that your experience with ecosmetics is always a positive one. The shipping carrier determined that your package was delivered correctly according to their GPS scan, however, since you have not received this, a full refund was issued to your original payment method. A customer care representative has reached out to you via email to provide further details. If you need further assistance, please contact us as we are happy to help. We can be reached via email, chat or phone. Our customer care hours are Monday through Friday, 8:00 AM to 9:00 PM, and Saturday and Sunday, 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comDec 11, 2025

Thank you for sharing your feedback. We’re sorry to hear about your concerns. Our standard delivery timeframe is 2–8 business days (excluding weekends and holidays). Your order was shipped on the second business day. A customer care representative has also reached out to you directly regarding your order. Our Customer Care team is here to help, Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 10, 2025

We are very sorry to hear about your experience and take your concern seriously. We completely understand how frustrating and disappointing this must be, and we sincerely apologize for any inconvenience. Please know that we handle situations like this very seriously and are reviewing the information you provided. A Customer Care Representative has reached out to assist you further and provide a resolution. Our team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comDec 7, 2025

Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with your order. Our Customer Care team responded to your email on December 6, 2025, and a representative has reached out again to assist you in resolving this matter as quickly as possible. We have reviewed your case, and the refund for the damaged item and expedited shipping has already been processed. We truly regret that the items were out of stock and that this affected your gift plans. Our team is always available to assist further via email, chat, or phone. Customer Care is open Monday through Friday, 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday, 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comDec 7, 2025

We are very sorry to hear about your experience and are concerned by your claim. We work diligently to ensure that all images depict the current packaging of a product within our inventory. We would love the opportunity to look into this further and resolve this issue for you. We have already reached out to you via email with a prepaid return label and is happy to assist you with the return process. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8:00 AM to 9:00 PM EST, and from 9:00 AM to 7:00 PM EST on Saturday and Sunday.