eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingShowing 422 reviews with 4 stars · Clear filters
Debbiekaycolorado
Just started using your website so far so good
Response from eCosmetics.comApr 8, 2025
Thank you for your review and for sharing your experience with our website. We're glad to hear that things are going well so far. We strive for excellence and would love to know if there's anything specific we can do to make your experience even better. Your feedback is invaluable to us. We look forward to serving you again soon.
JP
Overall experience from choices to navigating website. Will recommend to friends and family!
Response from eCosmetics.comApr 5, 2025
Thank you so much for your 4-star review! We're so happy to hear that you had a positive experience overall, from our product selection to navigating our website. Your feedback is very important to us, and we strive to make each experience even better. We’d love to know if there’s anything specific we could have done differently to earn that 5-star rating. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Your insights help us improve and continue providing the best possible service to all our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Carole
VERY GOOD PEOPLE TO WORK WITH
Response from eCosmetics.comApr 1, 2025
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent products and customer service. Is there anything we could have improved upon that would have made this a 5 star experience? Please don’t hesitate to contact us if you need assistance with anything. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Janet B.
I love my products, it did come ok, just took longer than I expected, but happy to have it.
Response from eCosmetics.comMar 25, 2025
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. We aim to ship orders within 2-8 business days, but unforeseen delays at some facilities have affected certain shipments. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
Patrick
Good experience, but the stock/options are a bit overwhelming. Would be nice to have more filter options like average consumer ratings, alphabetical order, etc.
Response from eCosmetics.comMar 25, 2025
Thank you for your feedback! We’re so glad to hear that you had a good experience with us. We’re always looking for ways to improve, and we’ll definitely consider these ideas as we continue to enhance our site. If there’s anything else we can do to help, please don’t hesitate to reach out. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Peter A.
I ordered sunscreen. ALL $ containers expire 3/2025. That's NOW! PS: They quickly issued a refund and said they were not able to get the sunscreen right away, so no harm done. I let them hold the credit. And yes, I upgraded the review because they took ownership of the error.
Response from eCosmetics.comMar 21, 2025
We sincerely apologize for any inconvenience. As a company, we want to assure you that we never intend to send out expired products. We are very concerned by this claim and are investigating this issue fully. One of our Customer Care Representatives has reached out to you directly, and a resolution has been provided. If you need further assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Winee
trustworthy
Response from eCosmetics.comMar 19, 2025
Thank you for your feedback! We strive to ensure that every one of our valued customers has a satisfying experience. As a growing company, we are always looking for ways to improve and make each interaction an excellent one. Your input is truly appreciated!
vanwagoner
She was helpful and easy to work with..
Response from eCosmetics.comMar 15, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience, and we truly appreciate your feedback. It was a pleasure working with you, and we’re always here to assist whenever you need. If you have any further questions or need anything else in the future, don’t hesitate to reach out. We look forward to working with you again!
