eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 3, 2026

Thank you for sharing your feedback. Our standard shipping timeframe is 2–8 business days (excluding weekends and holidays). Your order has already been shipped promptly and is currently in transit. One of our representatives has reached out to you for further assistance on this matter. Our Customer Care team is also available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comDec 31, 2025

We are very sorry to hear that you were not satisfied with the experience you received regarding your order. We ship to the Continental U.S., Alaska, Hawaii, Puerto Rico, PO Boxes, and APO/FPO addresses at this time. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 29, 2025

Thank you for reaching out to us. Our system shows that your order was marked as delivered on December 26, 2025. A tracking email was sent to the email address registered on our website. We have launched an investigation with the shipping carrier, and one of our representatives has reached out to you to provide further details. Our Customer Care representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you promptly.

Response from eCosmetics.comDec 29, 2025

We are very sorry to hear that you were not satisfied with the customer service you received regarding your order. We can assure you that customer satisfaction is our top priority, and we have reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 23, 2025

Thank you for your feedback. We sincerely apologize for the inconvenience. With our expedited shipping, you can typically expect to receive your order within 2–4 business days. Your order was shipped on the same day it was placed, and today marks the third business day since your purchase. Unfortunately, carriers are currently experiencing a high volume of packages due to the holiday season, which may affect delivery times. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comDec 22, 2025

Thank you for sharing your feedback. Our goal is to have your order delivered within 2–4 business days with expedited shipping (excluding weekends and holidays). Your order has already been shipped and is currently in transit. One of our representatives has reached out to you for further assistance on this matter. Our Customer Care team is also available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST

Response from eCosmetics.comDec 22, 2025

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the shipping timeline and for any inconvenience. Our preorder items do have a shipping timeframe of 2–3 weeks, this estimate is not a guaranteed delivery date and may be impacted by factors such as inventory availability and processing delays. We truly regret that we were unable to provide a more definitive delivery date when you contacted our customer service team. Please feel free reach out to us with your order number so we can assist you further. Our team is available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 21, 2025

Thank you for reaching out to us. Our website states under "Shipping and Delivery" that with standard shipping, we estimate arrival 2-8 business days after ordering. Today would mark the 2nd business day, and your order is currently on track to arrive within that window. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.