eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 29, 2025

Thank you for your review! A member of our Customer Care Team has reached out to you directly to assist with your order. Your order was placed today and is currently being processed. If you have any questions or concerns, feel free to email us or give us a call at (800) 349-8192. We're available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST. We’re happy to help and look forward to getting your order to you soon!

Response from eCosmetics.comApr 24, 2025

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 23, 2025

Thank you so much for your 4-star review! We're thrilled to hear that you found our site easy to navigate and that you’re happy with the selection of options. Your feedback is important to us, and we’re always looking for ways to improve. If there's anything specific that could make your experience even better, please let us know.

Response from eCosmetics.comApr 17, 2025

Thank you for the 4 stars! We are so sorry to hear you experienced difficulty locating the coupon code box. Rest assured that your 15% coupon code was successfully applied to your order. If you ever need assistance, please know that our team is always available to help. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 17, 2025

Thank you for the 4 stars! We're so glad to hear you found exactly what you were looking for. It means a lot to us that you had a positive experience. We truly strive to provide excellent customer service every step of the way. If there's anything we can do to make your next experience a full 5 stars, please don’t hesitate to reach out. Our Customer Care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comApr 12, 2025

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2025

Thank you for your review! We are sorry to hear you had some trouble accessing your discount code. However, we are glad to let you know that the discount was successfully applied to your order. If you ever experience any difficulties when navigating the website or have any questions, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 8, 2025

We truly appreciate you taking the time to share your experience! We also wanted to let you know that your order shipped the same day it was placed, and you should be receiving updated tracking details very soon. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.