eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 19, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. After reviewing the order, we confirmed that the item purchased was the ZO Skin Health Soothing Ointment rather than Rozatrol. That said, your satisfaction is extremely important to us. A customer care representative has reached out to assist you further. We appreciate you bringing this to our attention and regret any inconvenience this caused. Our team is always here to help, and we welcome the opportunity to resolve concerns directly and ensure a better experience moving forward. We are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJan 22, 2026

Thank you for sharing your feedback. We are sorry to hear about your frustration and would like to clarify a few important points. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. All products sold by eCosmetics are guaranteed authentic. Packaging variations can occur due to manufacturer updates, regional packaging differences, or changes made by the brand over time and do not indicate a lack of authenticity. Dior periodically updates packaging across production runs. Regarding your refund, once a return is received and approved, refunds are issued back to the original form of payment. Posting times are dependent on the financial institution and may take several business days to reflect. We regret that this experience did not meet expectations, as customer trust and product integrity are extremely important to us. We encourage you to reach out to our support team directly so we can address any remaining concerns.

Response from eCosmetics.comJan 11, 2026

Thank you for your feedback. We apologize that you were unable to locate our previous emails. Please rest assured your order has been shipped and is currently in transit. A customer care representative has reached out to you. Our customer care team is available to assist you Monday through Friday from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST. You can also reach us by phone at 1-(800)-349-8192.

Response from eCosmetics.comJan 11, 2026

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and would like the opportunity to look into this further. We take product authenticity very seriously and stand behind the quality of all items we sell. A member of our Customer Care team has already reached out to you and has resolved this matter for you. We truly appreciate your patience and the opportunity to make things right. Should you need any further assistance, we’re available Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJan 10, 2026

We are sorry to hear about the concern you experienced. Please note that upon being notified, the matter was immediately escalated internally, and the associated information has been blocked in our system to prevent any further activity. We take reports of potential unauthorized activity very seriously and appreciate you bringing this to our attention. A customer care representative has already reached out to you via email regarding this issue. Our Customer Care team is always available via email, chat, or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST, should you need further assistance.

Response from eCosmetics.comJan 10, 2026

Thank you for your feedback. We apologize for any inconvenience. Upon reviewing your order, it was shipped on the first business day after it was placed and is currently on its way. An automated email containing the tracking information was sent on the day it shipped; we recommend checking your spam or promotional folder in case it was filtered there. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 8, 2026

We’re very sorry to hear about this experience and completely understand your concern. Please know that your concerns matter to us, and we would be happy to look into this further. If you could kindly provide your order number, our Customer Care Team will be more than happy to assist you. You can reach us via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJan 6, 2026

We’re very sorry to hear about the delay and completely understand your frustration, especially since you paid for fast shipping. A representative from our team has already reached out to you to assist with your order and ensure this issue is resolved. We sincerely appreciate your patience and are committed to making this right.