eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 8, 2026

We are sorry to hear about the concern you experienced regarding your order. Please note that upon reviewing this matter, we have confirmed that the item sent matches exactly what was selected at checkout, as all orders are processed based strictly on the customer’s submitted details. Your order has already shipped and is currently in transit to its destination. However, we stand by our 100% Satisfaction Guarantee. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within 30 days for a full refund or a store credit. Returns made within 31–60 days will receive an eCosmetics store credit. A customer care representative has already reached out to you via email to provide additional information and guidance. Our Customer Care team is always available via email, chat, or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST, should you need further assistance.

Response from eCosmetics.comFeb 6, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 3rd business day since your order was placed. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comFeb 5, 2026

We’re very sorry to hear about your experience and completely understand how frustrating this situation must be. To help ensure that future orders to your location are delivered safely, we require a police report with full details. This is an important part of our process to properly document claims, verify the situation, and take appropriate steps to resolve it promptly. This measure helps protect both our customers and our company. Please know that our team is fully committed to handling every order carefully and making this right. A member of our Customer Care team has already reached out to you to provide assistance and work toward a resolution. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 2, 2026

We’re sorry to hear about your concerns regarding the pricing of the Lancôme Idôle Nectar Eau de Parfum. Please note that this fragrance is available only in 0.8 oz and 1.7 oz sizes, and we do not carry a 3.4 oz size. The 1.7 oz size is priced based on the cost of sourcing and delivering authentic products to our customers. If you are not completely satisfied with your purchase, please know that we stand by our 100% satisfaction guarantee and you are welcome to return the product. A customer service representative has reached out to you via email for further assistance. Our representatives are available via email, chat, or phone from Monday through Friday, from 8:00 AM to 9:00 PM EST, and from 9:00 AM to 7:00 PM EST on Saturday and Sunday.

Response from eCosmetics.comFeb 1, 2026

Thank you for sharing your experience. We’d like to clarify that the email address referenced in your review is not our official contact email, which may explain why the message was returned. That said, we understand how confusing and frustrating this must have been, and we’re sorry for the difficulty you experienced trying to reach us. Regarding the product date, we’d like the opportunity to review this further, as the item may not be expired and could be labeled with a batch or manufacturing date. Our team would be happy to verify this for you. A customer care representative has reached out to you. Our customer care team is available to assist you Monday through Friday from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST. You can also reach us by phone at 1-(800)-349-8192.

Response from eCosmetics.comJan 30, 2026

Thank you for bringing this to our attention. We are very sorry for the delay with your package. It appears that this package is in transit to Hawaii which may account for the delay with USPS. Unfortunately, we are unable to control delays with the shipping carriers, however, we understand how frustrating this would be. We have reached out to you directly via email to resolve this immediately. We can assure you that customer satisfaction is our top priority and apologize once more for any inconvenience. If you need to reach out to us directly, our customer care representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 28, 2026

Thank you for your feedback. We’d like to clarify that your order has shipped and is currently in transit. It was shipped via DHL on January 23rd, day after it was placed with an estimated delivery date of January 31st. The tracking number is shared between DHL and USPS; DHL handles the initial transit, and USPS completes final delivery. USPS tracking may initially show “label created” until the package is transferred and scanned by them, at which point additional updates will appear. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 25, 2026

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced. Once an order ships, the tracking information will automatically be sent to the email address on file. However, this email may have gone to your spam or promotional folder by mistake. Your order shipped on January 3rd, and at this time, the carrier has not provided an update since January 17th. A customer care representative has reached out to you to provide you with this tracking information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.