eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 13, 2025

Thank you for the 4 stars! We are happy your order arrived safely. We are sorry to hear the tracking email went missing; sometimes email providers move messages to Spam, Promotions, or other folders. If you ever have trouble finding the tracking information in the future, just reach out and we will resend it right away. Our Customer Care team is here by email, chat, or phone—Mon–Fri 8 a.m.–11 p.m. EST and Sat–Sun 9 a.m.–9 p.m. EST.

Response from eCosmetics.comAug 10, 2025

Thank you for taking the time to leave us a 4-star review. We’re glad to hear you enjoyed the great price on your authentic Versace perfume, but we’re truly sorry the box arrived in less-than-perfect condition. A customer care representative has already reached out to you via email to assist further. Our team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 8, 2025

Thank you for the 4 stars! We are very happy that you had a smooth shopping experience and that your cologne arrived safely. Our standard shipping time frame as listed on our website is for you to receive your items in an estimated 2-8 business days. Your order was shipped the same day it was placed and an email with your detailed tracking information was sent to you. Your order arrived on the 8th business day; however, we sincerely apologize for the slight delay as unfortunately we are unable to control any unforeseen delays with the shipping carriers. We appreciate your feedback and look forward to your orders in the future. If you ever need assistance, please don’t hesitate to reach out to us. Our Customer Care Representatives are available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 31, 2025

Thank you so much for your feedback! We're glad to hear you find our pricing competitive. Please don’t hesitate to let us know if there’s anything we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 26, 2025

Thank you for the 4 stars! We’re glad to hear you received your order tracking update and coupon. Your satisfaction means a lot to us. We’re happy you had a positive experience, as we always strive to provide excellent service. If there’s anything we could do to make your experience a full 5 stars, please let us know. We’re always looking for ways to improve and better serve you in the future. Thanks again for choosing us, and we hope to see you again soon!

Response from eCosmetics.comJul 18, 2025

Thank you for the 4 stars! We are so happy you had a positive experience. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 7, 2025

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 24, 2025

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.