eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 19, 2026

We’re very sorry to hear about your experience and completely understand your concern and disappointment if you are not happy with the product you purchased. Please rest assured that all products we sell are brand new and 100% authentic, and we offer a 100% Satisfaction Guarantee. If for any reason you are not completely satisfied, you can return your order within 30 days for a full refund. We would like the opportunity to look into this further and assist you. Please contact us with your order number. For immediate assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, 8 a.m. to 9 p.m. EST, and Saturday and Sunday, 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comMar 14, 2026

We’re sorry to hear that the scent wasn’t what you expected, and we appreciate you bringing this to our attention. We take product quality and authenticity very seriously which is why we source our items only from trusted suppliers or directly from the manufacturer. A member of our Customer Care team has reached out to you via email so we can look into this further and help resolve the issue. If you need any additional assistance, our representatives are also available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST. We’d be happy to assist you further.

Response from eCosmetics.comMar 5, 2026

Thank you for your feedback. We’re sorry to hear that you haven’t received your order yet. Please note that your order includes two pre-order items, which are specially sourced for you and typically take 2–3 weeks to ship. We expect your order to ship next week, and you will receive an email with tracking information as soon as it has been shipped. We would love the opportunity to make this right for you, and a representative has reached out to you via email regarding this order. If you need to reach us, our customer care team is available via email, live chat, or by phone Monday–Friday: 8 AM – 9 PM EST and Saturday & Sunday: 9 AM – 7 PM EST.

Response from eCosmetics.comFeb 28, 2026

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We can assure you that this is not the way we intend for our items to arrive. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative will reach out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 28, 2026

We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We would like to clarify that there was absolutely no intention to mislead you or create a “bait and switch” experience. Certain brands and specific items are subject to discount limitations requested directly by the manufacturer. Because of these brand policies, some products are excluded from sitewide or category-based promotions. The specific item you’ve referenced does fall under brand-imposed discount restrictions. While we understand how this can be disappointing, these limitations are outside of our control and are required as part of our agreements with the brand. Customer satisfaction is our top priority, and we have been in contact with you several times to provide clarification and further assistance. Our goal has always been to ensure transparency and help in any way we can, our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. We’re always happy to assist.

Response from eCosmetics.comFeb 27, 2026

Thank you for your feedback. We’re sorry to hear about your concerns regarding the product you received. Please be assured that all products we sell are 100% genuine. We only source brand-new items directly from the original manufacturer or from authorized suppliers. Our decoding and inspection process is in place to maintain inventory accuracy and ensure product authenticity for our customers. We understand your concerns and greatly value your trust. We offer a 100% satisfaction guarantee; if you do not wish to keep the item, you may return it for a full refund. Our customer care team has already reached out to provide a resolution. Our team is always available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comFeb 20, 2026

We sincerely apologize for any inconvenience. We are very concerned by your claim and would love the opportunity to examine the product you received so we may investigate this further. A customer care representative has contacted you to provide further assistance. We look forward to resolving this issue promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 15, 2026

Thank you for your feedback, and we sincerely apologize for the inconvenience. Your order shipped on the first business day after it was placed, but once with USPS, transit delays can occasionally occur outside of our control. We understand your frustration regarding expedited shipping and have refunded the shipping fee. Regarding the login issue, it appears an account may not have been created at checkout, which can cause issues when attempting to log in. A customer care representative has reached out to you. Our customer care team is available to assist you Monday through Friday from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST. You can also reach us by phone at 1-(800)-349-8192.