eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 1, 2026

Thank you for your updated reply, and we’re glad to hear our team was able to assist you. For many skincare products, especially those without active drug ingredients, brands don’t print a set expiration date and instead track production internally. That said, we completely understand your concern about the scent and never want you to feel unsure about anything you receive from us. Since batches change frequently, we’re not always able to guarantee a different one for replacement. We truly appreciate you giving us a try and allowing us the chance to make this right. If there’s anything else we can help with, we’re always here.

Response from eCosmetics.comMar 31, 2026

Thank you for sharing your feedback. We’re sorry to hear that the item you received did not meet your expectations. We strive to ensure all product listings are accurate and clearly represent what customers will receive. However, we understand how disappointing this experience may have been. A member of our Customer Care team has already reached out to you via email to assist further. Please feel free to reply to that email, or contact us via chat or phone at (800) 349-8192. Our team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comMar 30, 2026

We’re really sorry to hear about this and understand how frustrating that must be. This isn’t the experience we want for our customers, especially when it comes to delays and communication. We’d like to look into this further and see what happened. Please reach out to us directly with your order details so we can help.

Response from eCosmetics.comMar 25, 2026

We are very sorry to hear that the product you ordered was not to your satisfaction. A representative has contacted you regarding this order, we proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comMar 22, 2026

Thank you for sharing your feedback. We are very sorry to hear that the Kérastase shampoo did not meet your expectations, particularly regarding the fragrance and texture. Please be assured that we take product authenticity and quality very seriously. We only source brand-new products directly from the original manufacturer or our trusted suppliers. Every product we sell is guaranteed to be authentic, brand new, and properly sealed. We do not sell fakes, imitations, knockoffs, or expired items. We understand how disappointing it can be when a product does not perform as expected, especially one you have trusted for years. You are absolutely welcome to return the shampoo under our 100% Satisfaction Guarantee, and we will be happy to assist you in making the process as smooth as possible. If you would like assistance with a return or have any questions, please feel free to contact us via email, chat, or by calling (800) 349-8192. Our team is available Monday–Friday from 8:00 AM to 9:00 PM EST, and weekends from 9:00 AM to 7:00 PM EST. We are here to help and want to ensure you have a positive experience with us.

Response from eCosmetics.comMar 21, 2026

Thank you for sharing your feedback. We completely understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience. Your renewal order was processed as part of the subscription plan you enrolled in during your initial purchase in January. Selecting the Auto-Replenish option does authorize recurring charges unless the subscription is canceled prior to the renewal date. As outlined in our subscription policy, all subscription orders are automatically renewed unless canceled in advance. If for any reason you do not wish to keep the products you received, you may return them for a full refund in accordance with our return policy. One of our Customer Care representatives has reached out to you directly to help clarify, and a prepaid return label was provided. A refund will be issued promptly once the items are returned. If you have any further questions, our Customer Care representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comMar 21, 2026

Thank you for taking the time to share your feedback. We’re truly sorry for your recent experience and apologize for any confusion or frustration caused. Your order was placed on 3/19/26 and shipped the following day with free shipping. A tracking email was sent to the email address on file, but we understand that these can sometimes land in spam or junk folders. We sincerely apologize if this caused any inconvenience. We also understand your disappointment regarding the promotion. While promotions are time-sensitive and cannot be applied after an order has been processed or shipped, we regret any frustration this may have caused. A member of our Customer Care team has reached out to assist you further. Our team is always happy to help and is available Monday through Friday, 8 a.m. to 9 p.m. EST, and Saturday through Sunday, 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comMar 21, 2026

Thank you for sharing your feedback. We sincerely apologize that you have not received your order. This is certainly not the experience we want for our customers. Please rest assured that our Customer Care team is here to help resolve this as quickly as possible. Kindly reach out to us directly with your order number so we can investigate and make this right. Our team is available via chat, email, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.