eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 6, 2022

We are very sorry to hear that you have not yet received your order. Our goal is to have your order out to you within 2-8 business days. According to your tracking details your order was marked as delivered on the 5th business day since your order was placed. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 7, 2022

We are sincerely sorry to hear that you were unsatisfied with your order. We would like to sincerely apologize for any inconvenience this has caused. We can assure you, this is not the way we intend for our products to arrive. A representative has contacted you regarding this order and a resolution has been provided as we proudly offer 100% satisfaction guaranteed for all of our customers. Our representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 16, 2022

Thank you for your feedback! We are very sorry to hear that you receive the wrong color for your order. We would like to sincerely apologize for the inconvenience this has caused. We can assure you, this is not the way we intend for our products to arrive. One of our customer service representatives has reach out to resolve this for you. Our representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 5, 2022

We sincerely apologize for any inconvenience you have experienced with our company thus far. Unfortunately, some codes are only applicable to first time orders. If you are experiencing issues applying a coupon or placing your order, our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 3, 2022

Thank you for your feedback! We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list so we may notify you via email when the product is available to purchase. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 7, 2022

Thank you for your feedback! We do offer the option to add a message if you purchase a gift card from our website. Unfortunately, there is not currently an option to add a gift message while purchasing a product. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 4, 2022

We're very sorry for any inconvenience or confusion you've experienced using our coupon code, and that it did not apply to your item. With our promotions and coupons, our emails mention that exclusions do apply. When applying a coupon to your cart, a message will be shown next to the item if it is not applicable. If you are ever having trouble applying a coupon or have questions about your coupon applying to a specific item, please contact us so we may quickly assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 13, 2022

We are very sorry to hear that you had an unsatisfactory experience with our company. Our goal is to have your order out to you within 2-8 business days for standard shipping. According to your tracking details, your order was delivered within our desired timeframe. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order and a resolution has been provided. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.