eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 16, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. After reviewing your order, we can confirm that it shipped on April 15, the same day the order was placed, and it was fulfilled exactly as selected at checkout. The item ordered was HC04, which differs from the items you intended to purchase. We understand that mistakes can happen during ordering, and we want to help make this right for you. Even in cases where the incorrect item was selected, we’re still happy to support you under our 100% satisfaction guarantee. You are welcome to return the items for a refund or store credit, and our team will be glad to assist you with the return process. Our customer care team has already reached out to you to provide further assistance regarding this matter. We are also available via email, live chat, or by phone Monday–Friday: 8 AM–9 PM EST and Saturday–Sunday: 9 AM–7 PM EST.

Response from eCosmetics.comApr 13, 2026

Thank you for your feedback. We are very sorry to hear about your experience and are concerned by your claim. We would love the opportunity to assist you further with this. Please contact us at your earliest convenience and provide your order number so we may quickly assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

We’re very sorry to hear about your experience and any frustration caused by the cancellation of your order. This is not the level of service we aim to provide. A member of our team has reached out to you directly via email to further assist and help resolve this matter. Please feel free to respond at your convenience. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 10, 2026

Thank you for bringing this to our attention. We apologize for any inconvenience. According to the tracking details USPS initiated a "Return to Sender" due to an insufficient address. A customer care representative has reached out to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 8, 2026

We’re really sorry for the frustration this caused, we completely understand how upsetting it is to have an order canceled, especially more than once. In some cases, orders may be canceled due to a combination of availability limitations and standard review processes we have in place for certain purchases. We realize the emails you received didn’t provide the clarity you deserved, and that’s on us. A member of our team has reached out to you directly. Thank you for your feedback.

Response from eCosmetics.comApr 7, 2026

Thank you for your feedback. We sincerely apologize for the frustration caused by the changes to your delivery date. Typically, our estimated shipping time frame is for you to receive your items in 2-8 business days, however transit times can sometimes be affected by delays with the shipping carrier. We understand how disappointing this may be and we would love to resolve this for you. One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please feel free to contact us with any questions or concerns, and we will be happy to assist you promptly.

Response from eCosmetics.comApr 3, 2026

We appreciate your feedback and apologize for any confusion regarding this order. Our expedited shipping timeframe is 2–4 business days. Your order was shipped on the 2nd business day after it was placed, and according to your tracking information, it is expected to be delivered on April 6. One of our representatives has already reached out to you to provide further details. Our customer care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us if you have any questions or concerns so we can assist you promptly.

Response from eCosmetics.comApr 3, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product did not meet your expectations and for any disappointment this has caused. The item you purchased is a tester version of the fragrance. Tester products are authentic, genuine fragrances that are typically offered at a lower price point and may come in simplified packaging. In some cases, they do not include a cap, but the fragrance itself is exactly the same as the retail version. We understand how this may have been unexpected, and we apologize for any confusion this may have caused. A customer service representative has reached out to you via email to further assist with your concern and discuss available resolution options. Please feel free to email us, chat or call us. We're available Monday through Friday, from 8:00 AM to 9:00 PM EST, and from 9:00 AM to 7:00 PM EST on Saturday and Sunday.