eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 29, 2026

Thank you for your feedback, and we apologize for any inconvenience this has caused. Every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. Unfortunately at this time, your order is not eligible for cancellation as it has shipped and is currently in transit. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comSep 29, 2026

Thank you for your feedback! We are pleased to hear that you are happy with our delivery. We apologize that the sales experience was less enjoyable. We appreciate your honesty and will share your comments with our team. One of our customer care representatives has already reached out to assist you further. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 22, 2026

I’m glad the ordering process was smooth, and I’m sorry the shipping offers and rebates were frustrating. I’m glad we were able to connect with you directly and help clear things up. We appreciate you giving us the chance to help!

Response from eCosmetics.comSep 17, 2026

Thank you for your feedback! We truly appreciate your understanding and are glad our team was able to reach out regarding your order. We understand how important timely delivery is, and we’re sorry for the delay and any inconvenience it caused. We appreciate your feedback and the opportunity to assist, and we hope to provide you with a smoother experience in the future! Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any further assistance.

Response from eCosmetics.comSep 14, 2026

Thank you for taking the time to share your feedback! We’re glad to hear that you’re able to find the products you’re looking for with us. We’re sorry for the frustration caused by pricing differences during our LIVE events and the longer-than-expected delivery times. We completely understand how disappointing it can be when the price shared during a LIVE does not match what you see on our website. Please note that our LIVE shopping events and website operate as separate purchasing platforms; therefore, the pricing and promotional options available through each may vary. We truly appreciate you bringing these concerns to our attention, and we’ll be sure to share your feedback with our team. A Customer Care Representative has also reached out to you via email to further assist with your concerns. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 14, 2026

TP: Thank you for taking the time to share your feedback. We’re sorry for any confusion regarding your subscription and payment options, and we appreciate the opportunity to assist. A Customer Care Representative has also reached out to you via email to provide further assistance and address your concerns. If you ever have any questions or need assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 18, 2026

We’re sorry to hear that the spray nozzle on your fragrance is not working, especially since you were looking forward to wearing it. We’d be happy to review this and see how we can help. Please provide your eCosmetics order number so our team can locate your purchase and look into the available options. You’re also welcome to give our Customer Care team a call, and one of our representatives will be happy to assist you directly.

Response from eCosmetics.comSep 11, 2026

We are sorry for any confusion regarding the review invitation and understand your concern about the timing of your order. We appreciate the opportunity to clarify that your order was shipped within our standard shipping timeframe, and the review invitation is optional and separate from the order delivery process. A member of our Customer Care team has already reached out to you directly via email with additional information regarding your order and shipping status. Should you need any further assistance, our Customer Care team is always available via email or by phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.