eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 11, 2026

We’re sorry to hear about your experience and understand how frustrating it can be when you’re unable to reach us through live chat or receive the communication you were expecting after placing an order. Our live chat is temporarily unavailable, and we sincerely apologize for the inconvenience. In the meantime, our Customer Care team is still available by email or phone and would be happy to assist you directly. Please reach out to us with your order number so we can look into your concerns and assist you further. Our team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We appreciate your patience and hope to have the opportunity to assist you.

Response from eCosmetics.comSep 2, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced, especially with the delayed response and tracking information. We’re currently experiencing a higher-than-usual volume of inquiries, which has affected our response times. While your order was placed on 08/26 and shipped on 08/28 within our estimated timeframe, we understand that the communication did not meet your expectations. We truly appreciate your feedback and hope to provide you with a much better experience in the future. Our Customer Care team is always happy to assist and is available via email, live chat, or phone Monday–Friday, 8 a.m.–9 p.m. EST, and Saturday–Sunday, 9 a.m.–7 p.m. EST.

Response from eCosmetics.comSep 1, 2026

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration caused by the shipping delays, order status updates, and your experience with our Customer Service team. We understand your concerns regarding an order status showing as “In Shipping” while an item may still be awaiting fulfillment, as well as your concerns about the date shown on the gift included with your order. We truly value your feedback and would appreciate the opportunity to look into your experience further. please feel free to contact us with your order number so we can locate the order and review the details to better assist you. Our Customer Service team is available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comAug 13, 2026

Thank you for taking the time to share your feedback. We're always striving to provide the best possible experience for our customers, and we appreciate you letting us know where we can improve. We'll be sure to pass this along to our team so we can continue enhancing our presentations going forward. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any questions or concerns so we can quickly assist you.

Response from eCosmetics.comJul 27, 2026

We are sorry to hear about your experience and completely understand your frustration. Regarding the color and consistency of C E Ferulic serum, after opening, the product’s color can naturally vary from relatively clear to pale yellow or amber. Over time, the color may become darker due to the natural characteristics of the key active ingredients in the formula. The manufacturer has confirmed that this type of color change can be a normal occurrence as the product ages. We want to reassure you that all products we sell are brand new and authentic. We take product quality concerns very seriously and would appreciate the opportunity to further review your experience and gather additional details. We also sincerely apologize for the frustration you experienced while waiting for assistance and regarding the delay with your subscription order. We understand how important it is to receive your products in a timely manner, especially when they are part of your regular routine. Please contact our Customer Care team with your order number or the email address associated with your purchase so we can review the details and provide further assistance. If you need any help, please don’t hesitate to reach out via email or chat. Our Customer Care team is available Monday through Friday, 8:00 AM–9:00 PM EST, and Saturday through Sunday, 9:00 AM–7:00 PM EST.

Response from eCosmetics.comJul 24, 2026

Thank you for your feedback. We're very sorry for the delay and understand how disappointing this experience was. While delays can occasionally occur due to high demand, orders that have not yet shipped can be canceled and refunded. We would love the opportunity to look into this further. If you would be willing to provide your order number or the email address associated with your order, a member of our team would be happy to help!

Response from eCosmetics.comJul 17, 2026

Thank you for taking the time to share your feedback. We're very sorry to hear that you had trouble navigating our website. We noticed that your order was placed during one of our biggest sales, when we were experiencing a higher-than-usual volume of traffic and orders. While we work to ensure a smooth shopping experience during these periods, we apologize if this impacted your experience while browsing our website. We also appreciate your feedback regarding our shipping costs. One of our customer service representatives has reached out to you for further assistance. Our representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 9, 2026

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced and completely understand how frustrating this situation can be. We appreciate the opportunity to assist you and work toward a resolution. Our standard shipping timeframe is an estimated 2–8 business days, and we can confirm that your order was shipped on the same day it was placed. One of our Customer Care team members has already reached out to assist you and help resolve this matter. If you have any additional questions or concerns, please don’t hesitate to contact our Customer Care Team. We are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.