eCosmetics.comReviews of ecosmetics.com

I was trying to save a couple bucks on the creams that I love so I ordered from them. I waited and waited and I did not receive any confirmation. I called the company. They said they were waiting to receive the cream that I was waiting to receive. Which I thought was fishy? So I immediately filed a paypal complaint and got a refund immediately. Please note The only time PayPal immediately refunds your money is when a company is scandalous.So in this case , I do not trust this company , and I will never shop here again. Meanwhile, I did send an email to the company, and I said, I want my money back immediately.They apologized and also offered a refund.So I appreciate that, but I think their hands were tied since I already received my money back from PayPal.I'm not sure how it would have went down if I didn't file a complaint.That's why I love PayPal.They always have your back.

Title: Order #6468047 — Package Never Received, No Refund, Absolutely Disappointing Customer Service My experience with eCosmetics has been extremely frustrating and disappointing. I paid for merchandise under Order #6468047, yet I STILL HAVE NOT RECEIVED THE PACKAGE. Despite repeatedly explaining the situation, eCosmetics continues relying on a USPS tracking scan stating “Delivered, Front Door/Porch” as proof of delivery. The problem? They have provided no photograph of my actual house, no photograph showing my address on my residence, no photograph of my porch, no photograph of the package at my home, and no signature or other direct evidence confirming that I personally received the merchandise. A tracking scan does not establish that a customer actually took possession of a package. What makes this situation even more upsetting is that I am dealing with the aftermath of a car accident. My vehicle is gone, I have a broken ankle, and I am dealing with financial hardship while on disability. Despite my circumstances, I was directed toward a return process for merchandise I never received. How exactly am I supposed to return something that is not in my possession? I repeatedly attempted to resolve this matter directly with eCosmetics, but the company ultimately stated that Customer Care would provide no further refund, reimbursement, or resolution and directed me to my financial institution. I filed a dispute with Chime and provided extensive documentation, but my dispute was denied, leaving me without the merchandise and facing the reversal of my temporary credit. I feel dismissed, unfairly burdened, and taken advantage of during an already difficult period in my life. I understand that a tracking system can record a delivery scan, but that does not change the fact that I never received this package. Order #6468047 remains unresolved. I want eCosmetics to take responsibility for addressing my non-receipt claim and provide a fair resolution. This experience has seriously damaged my trust in the company, and I would urge other customers to keep their order records and documentation if they encounter a similar situation.

Extremely Disappointing Experience – Never Again! I ordered the Helena Rubinstein Black Bandage cream from eCosmetics in August and waited two months for it to arrive. When I finally received it, the batch code indicated that it was manufactured in 2022! I contacted customer service, and they offered a return but told me not to trust batch code information, claiming that all their products are fresh. When I asked how I could verify the manufacturing date if the batch code was unreliable, they changed their explanation and said the product only expires after opening. That makes no sense! The shelf life of an unopened product is completely different from the period after opening. From what I've heard, many other customers have experienced similar issues. After waiting two months, this is incredibly frustrating. The lack of transparency and inconsistent explanations have completely destroyed my trust in this company. I will never shop at eCosmetics again!

Do not order from this company! I ordered 2 products totaling in over $300. 10 days later and still no communication from them that my order was shipped. I emailed their customer service with no response, then tried to live chat on their website and my chat kept ending before I could get anyone to chat with. I finally called their customer service 1-800 number and was told that they could not tell me when my order would even be shipped out. Not even an approximate date. I could have been waiting for months! I don't understand how a company like this could even be in business. So terrible! Don't ever order from here!

Ordered products in August.. it’s October and I still have not received them. Had to dispute with my bank. The day after I disputed the claim they magically shipped out my order. I will requesting return or refusing shipment. I want my money back. PAY THE EXTRA MONEY AND SHOP ELSEWHERE!! They delete comments about missing items on their social media, this website is Absolutely a SCAM

I put in a review earlier last month about them not fulfilling my order. I put an update. They reached out to me in good faith to try and rectify it and what they promised they did not do. Again they fell short and again I am going to file with a Better Business Bureau.

I purchased some face cream and the lead time was 2-3 weeks. After 3 weeks of not receiving the product and not receiving any information about the product shipping, I sent the company customer service an e-mail. I never heard back from the e-mail. So, 1 week later I started a "chat" on the e-cosmetics web site to try ti find out what happened and the "chat" was closed immediately after I sent my inquiry. So, I called customer service and the woman on the phone let me know that the product that I purchased and that they had charged me for was not in stock and they had no idea when I might be in stock. She offered a refund. TBD on whether I will get that refund. But, they had my money for 1 month and all along, they did not even have the product in question.

This company has been a huge disappointment. I never received my order, yet they refuse to believe me because they claim they have “GPS proof” that it was delivered properly. That is ridiculous. GPS cannot prove that this package was delivered to me. Our location has approximately 40 different places where a package could have been left. Showing that a carrier was somewhere in the general vicinity is not proof that my order was delivered to the correct place. I did not receive the package. Period. They contacted the post office regarding the missing order and, presumably, filed a claim for the loss. So while they may be reimbursed for the missing package, I am the customer who paid for something I never received and am being told that GPS somehow proves otherwise. Shipping mistakes happen. What is unacceptable is refusing to make it right and treating GPS location data as indisputable proof that a package reached the correct recipient. It does not. This entire experience has been incredibly frustrating and a huge let-down.