eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comDec 30, 2022

We are so sorry for any inconvenience you have experienced. Unfortunately, your shipment has left our facility and is on the way to the address provided. We understand that you may have put in the wrong address at checkout however, we do our best to resolve any shipping issues. A customer service representative has reached out to you via email to provide further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comDec 20, 2022

Thank you for bringing this to our attention! Our goal is to have your order out to you within 2-8 business days with our standard shipping. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 8, 2022

We are very sorry to hear that you are not completely satisfied with your order. According to your order details, it appears your order was placed for our travel sized perfume which is listed on our website as a 0.17 oz bottle. Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 15, 2022

We are very sorry to hear that the packaging was not to your liking and we thank you for your feedback. Our standard packing procedure and the way our items are wrapped are to ensure all products make it to our customers safely. I apologize for the inconvenience. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 1, 2022

Thank you for the feedback! Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 25, 2022

Thank you for your feedback. We sincerely apologize for any issues experienced when placing your order. We make every effort to ensure that all customers have an equal opportunity to purchase our products. In order to do so, we have a limit of products per customer. We offer free shipping for orders $49+, after coupons and before taxes. We sincerely apologize if you were experiencing any technical issues regarding this, and our customer care team is always happy to assist with navigating these issues. Your order was shipped today and we look forward to your order arriving. If you have any questions or concerns, our customer care team is available via email, chat, and phone Monday-Friday 8 A.M.-11 P.M. EST and Saturday-Sunday 9 A.M.- 9 P.M. EST.

Response from eCosmetics.comOct 20, 2022

Thank you for your feedback. We are very sorry to hear you were not completely satisfied with our packaging. We did send your order in the smallest box we currently use, however, this does not mean we will not use a smaller box in the future. We choose to use a box for all orders as we carry many delicate items, that if shipped in a small bag would not arrive in the desired condition. As a new and growing business, we strive to provide quality products as well as service and we are constantly growing and assessing our needs. We greatly appreciate your feedback, as it is crucial to our growth. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comOct 14, 2022

We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.