Rebecca
A Wee Bamboozled:( Yet, Not Anymore!!!!
eCosmetics.com is a wonderful website with great products. It's become my go-to site for ordering skincare online. However, I was unable to utilize a 25% off discount code and a $25 gift card at the time of purchase. This policy was never make clear to me. I'm disappointed. I feel a wee bamboozled :( 1/4/26, three days later . . . Here's my revised edit: Have you ever heard of customer service calling you to resolve the issue you complained about in your review of them? Unheard of, right? eCosmetics did just this - called me! - therefore, I am beyond impressed with this company. Excellent selection of authentic skincare brands AND stellar customer service. eCosmetics resolved my issue (detailed above) in a manner that exceeded my expectations. I tell you honestly, dear shopper, from this day forward I am a satisfied and loyal eCosmetics customer!
Response from eCosmetics.comJan 3, 2026
Thank you so much for your kind words about our site and products. We’re thrilled to hear we have become your go-to for skincare! We’re truly sorry for the frustration with the discount code and gift card and would be happy to look into this for you. For immediate assistance, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.