eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 8, 2023

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. Once the order ships, our shipping emails are automatically sent with tracking information. It is possible that this email may have gone to a spam or junk folder. Great news! Your package is on its way to you and is expected to arrive by June 11th. One of our customer care representatives has reached out to you for further assistance. Our Customer Care Representatives are also available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 8, 2023

Thank you for your feedback! We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list so we may notify you via email when the product is available to purchase. For discounts, we frequently send discount codes and promotions when you stay signed up for our special offers with your email. With our discount codes, exclusions may apply, and you will see if an item has been excluded from a promotion when viewing your shopping cart. Additionally, we offer free shipping for orders $49+, after coupons and before taxes. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 26, 2023

Thank you for your feedback. We make every effort to ensure the merchandise on our site is in stock. If an item is currently out of stock on our website, you can always sign up to be placed on our inventory notification list. We pride ourselves on providing the best discounts, deals, and promotions, and we can assure you that we value our customers and always want them to have a positive shopping experience. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly with questions or concerns so we can quickly assist you.

Response from eCosmetics.comMay 14, 2023

We sincerely apologize for any inconvenience or frustration you are experiencing. It appears that your order was delivered on the third business day after the order was placed. With standard shipping, we estimate arrival 2-8 business days after ordering. Once the order ships, our shipping emails are automatically sent with tracking information to the email address provided on the order. It is possible this email may have gone to a spam/junk or promotional folder. One of our customer care representatives has reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 14, 2023

We are so sorry for any inconvenience or confusion. As stated in our promotion, the order total must be at least $85 to qualify for code "LOVELY" for $25 off. Unfortunately, your order did not meet this qualification, and therefore, this coupon would not be able to be applied. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 1, 2023

Thank you for reaching out to us! It appears that the one you have placed is the travel size which is the size of 0.11 oz of the item/product. However, we would love the opportunity to assist you and have reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 26, 2023

Thank you for bringing this to our attention! We sincerely apologize for any inconvenience this has caused you. Our company goal is to have your order out to you within 2-8 business days with our standard shipping. According to your tracking details, your order was marked as delivered on the 7th business day since the date your order was approved. A representative has contacted you regarding this order. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 21, 2023

We apologize for any inconvenience or confusion, as our site does not provide the option to select samples when placing an order. If you have any questions or concerns regarding this, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.