eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 13, 2026

We’re sorry to hear about your experience and understand your frustration. Once an order has already been processed and shipped, we are unfortunately unable to cancel it. Our system normally sends an automatic shipping confirmation as soon as the package leaves our facility. A customer service representative has reached out to you via email to further assist. Our Customer Care Representatives are also available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comMay 12, 2026

Thank you for reaching out to our customer care department regarding this issue. I apologize sincerely for any inconvenience experienced. An email was sent earlier in response to you i regards to your order issue, and a representative has will reach out again to assist you further and quickly resolve this matter. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 12, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the second business day since your order was placed, and according to your tracking information, your order is expected to be delivered May 19th. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comMay 12, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the sales tax being applied to your orders. We understand how inconvenient it is to need to request a correction after each purchase, and we appreciate you bringing this to our attention. We will be reviewing this with the appropriate team to investigate the tax calculation at checkout and improve the overall experience moving forward. A customer care representative has contacted you to provide further assistance. We look forward to resolving this issue promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 12, 2026

Thank you for bringing this to our attention. We were sorry for any confusion this situation may have caused. We want to reassure you that orders are only processed when a checkout is completed and payment is authorized. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 11, 2026

We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. A representative has contacted you regarding this order, and a resolution has been provided to ensure you receive a full refund upon the return. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comMay 8, 2026

Thank you for your feedback! We’re very sorry to hear about your experience and understand your disappointment with the delay in receiving your order. Our standard shipping timeframe is typically 2–8 business days; however, due to high demand, this product is currently experiencing fulfillment delays as orders are being processed in the order they were received. We sincerely apologize for any inconvenience this may have caused. Please also note that once an order has shipped, you will automatically receive a separate email confirmation with your tracking information stating that your package is on its way. A member of our Customer Care team has already reached out to you directly via email with an update and available resolution options regarding your order. Our team is also available via email, chat, or phone Monday through Friday, 8 a.m. to 9 p.m. EST, and weekends from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comMay 8, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced while trying to reset your password. One of our customer care representatives has already reached out to assist you further with regaining access to your account. If you still need assistance, our team is also available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us directly, and we’ll be happy to help resolve this as quickly as possible.