eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comNov 23, 2023

Thank you for reaching out to us. We want to extend our sincerest apologies for any inconvenience you have experienced with your order. We proudly offer 100% satisfaction guaranteed for all of our customers. A customer care representative has been in contact with you regarding your order. Please feel free to respond to our email, as we are always happy to help. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 13, 2023

Thank you for your feedback. We apologize for any inconvenience you experienced and understand the concerns you have. We have a standard packing and shipping process for all items. All of our parcels are packaged securely with bubble wrap as many items we offer are fragile and we want to ensure all items arrive safely and intact to our valued customers. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 29, 2023

Thank you for your feedback! The pictures on our website usually reflect this product's updated version or packaging. The formula or packaging will only differentiate if the company has updated the product and no longer produces the original product. I have looked into this further and can confirm the product you received is the updated packaging for this product. I sincerely apologize for any inconvenience. I have requested that the website be updated to reflect the product we have in stock. We offer a 100% satisfaction guarantee, so if, for any reason, you are unhappy with the product, you can return it for a full refund. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 20, 2023

Thank you for the feedback! We sincerely apologize for any inconvenience or confusion. As stated on our website, our standard shipping method is FREE for all orders $49 and over in the continental U.S., excluding Alaska. For orders under $49, we offer flat rate standard shipping for $6.95. The shipping fee is shown prior to checkout. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 2, 2023

Thank you for your feedback! We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We stand by our 100% satisfaction guarantee. If for any reason you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comJun 26, 2023

We sincerely apologize for any inconvenience. According to your order details, the product you received matches our listing for the product you purchased. However, our 100% Satisfaction Guarantee means just that. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 17, 2023

Thank you for your feedback! I would like to sincerely apologize for any inconvenience. It appears the item you ordered is a refill and would not include a sponge. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 12, 2023

Thank you for your feedback! We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We would love the opportunity to resolve this for you as we proudly offer 100% satisfaction guaranteed for all of our customers. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.